Loan Servicing Specialist

4 weeks ago

King George, United States Topside Federal Credit Union Full time

**Who we are**:
Topside Federal Credit Union is extensively involved in the community and passionate about financial education. Our mission is _Serving our members now and in the future_. At Topside Federal Credit Union, were always ready with an all hands approach when it comes to providing the right amount of support that anyone needs. We realize that every encounter with a member can make a difference in their lives. We listen and support our members and help our members and the community build financial security for every stage of their life.

**You**:

- Like **flexibility **and working **part-time **sounds perfect **(up to 29 hours)**:

- Enjoy having most of Saturday and all-day Sunday off to spend time with your family.
- Have customer service experience or enjoy working with people.
- Are looking for a competitive benefit package including paid holidays,
- Look for new opportunities and embrace challenges,
- Thrive in a collaborative, team-oriented environment and take pride in helping others.

**Then we would love to hear from you**

**Role**

**Major Duties and Responsibilities**
- Process all incoming titles and prepare the necessary DMV paperwork and correspondence, arranging for weekly pickup/delivery of paperwork at the local DMV office. Research outstanding titles, contacting and interacting with members, third parties, and government offices (DMV), as necessary to resolve unperfected liens in a timely manner. Ability to analyze and solve title perfection problems with regards to differing state laws and filing issues. Maintain and update member information as required. Process and maintain outstanding title report and exceptions in a timely manner. Prepare payoff quotes and process transactions. Scan information for record retention per department procedures.
- Manage various departmental reports that are generated on a daily, weekly, monthly, and quarterly basis. Process claims to include, GAP, credit life and disability, auto extended warranty, and collateral protection insurance.
- Process member credit report disputes, hardship extensions, direct and indirect loan modification, and debt management program proposal requests. Manage all aspects of title processing including lien releases, lien perfection, and any title issues in a timely manner.
- Prioritize varied task to ensure time sensitive deadlines are met.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

**Knowledge & Skills**

**Experience**

Two to five years of similar or related experience, including time spent in preparatory positions.

**Education/Certifications/Licenses**

High school degree or GED required.

**Interpersonal Skills**

**ADA Requirements**

**Physical Requirements**

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

**Working Conditions**

Must be able to routinely perform work both indoors and in a climate-controlled environment.

**Mental and/or Emotional Requirements**

Must be able to perform job functions under independently and with limited supervision. And work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

**Acknowledgement**
- Nothing in this position description restricts managements right to assign or reassign duties and responsibilities to this job at any time._
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time._
- Topside FCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, c

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