Alarm Center Manager

2 weeks ago

Tempe, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
The Retail Alarm Monitoring Center protects the firm's employees and assets throughout North America. The AMC is responsible for monitoring, researching, reviewing, and analyzing alarms and video, to ensure compliance with standard operating procedures in a timely manner and in a fast-paced environment. The AMC act as the communication and situational awareness hub for the firm, operating 24x7x365. The AMC interacts directly with employees at retail branches and corporate locations acting as the primary intake for security related incidents. These cases are disseminated to other security professionals for further guidance.

**Key Responsibilities**:

- Manage all aspects of the 24/7 operations of the Corporate Alarm Monitoring Center
- Provide ongoing coaching and mentoring to staff. Support manager with performance reviews and disciplinary actions
- Monitor Operational daily and monthly metrics, SLAs and KPIs
- Ensure reports for incidents/Alarm Responses are compiled and distributed to management and key stakeholders
- Oversee the process for all necessary checks including alarm test/door checks and camera checks
- Develop and initiate all necessary AMC Standing Operating Procedures to maintain continuity of operations
- Development, introduction and maintenance of departmental policies in all areas of AMC Management
- Design and implementation of daily operational and annual roster patterns
- Responsible for logístical support of all business requirements for the AMC operation
- Oversee the management and ownership of relevant video, intrusion, and access control system elements within training to ensure that accurate data is constantly available
- Strategy development and objective setting for the department according to business needs and requirements
- Overall responsibility for recruitment and selection of AMC staff to support operational demands and ensure correct staffing levels are always maintained
- Build strong relationships with all stakeholders throughout the Americas region, ensuring their requirements are met as per the Americas regional standards
- Responsible for oversight of attendance, development and performance management of AMC Controllers
- Carry out on site training for all staff, to include new member training, new systems training, and refresher training

**Qualifications**:

- 3 to 5 years of previous management experience in a call center environment or similar role required
- Excellent communication (both written and oral) and organizational skills
- Proven experience leading and managing a team while fostering teamwork
- Must be proficient in using Microsoft Office
- Advanced reporting of metrics using MS Excel and other reporting tools required
- Ability to prioritize workloads within a busy, changing environment and meet tight deadlines
- Demonstrate a working knowledge of physical security technologies and devices such as access control and video

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Vete

  • Alarm Monitoring Center Specialist

    Found in: beBee S US - 2 weeks ago

    Tempe, United States JPMorgan Chase Full time

    Specialists at the Retail Alarm Monitoring Center in Tempe, AZ protects the firm's employees and assets throughout North America. The Alarm Monitoring Center is responsible for monitoring, researching, reviewing, and analyzing alarms, to ensure compliance with standard operating procedures in a timely manner and in a fast-paced environment. The Alarm...

  • Call Center Manager

    2 weeks ago

    Tempe, United States Bath Planet Full time

    Job DescriptionJob DescriptionConfirmation Call Center Manager Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and...

  • Call Center Manager

    3 days ago

    Tempe, United States Bath Planet Full time

    Job DescriptionJob DescriptionConfirmation Call Center Manager Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and...

  • Real Estate Agent

    2 weeks ago

    Tempe, United States Short Term Rental Manager Full time

    Job DescriptionJob DescriptionAre you a licensed real estate agent in AZ and looking for a brokerage that doesn't believe in cold calling hundreds of people a day? Short Term Rental Manager, LLC is a locally-owned, values driven real estate brokerage that focuses on helping our clients get the most return out of their Arizona vacation homes We are...

  • Key Holder

    2 weeks ago

    Tempe, United States All Star Premium Sportswear Full time

    Job DescriptionJob DescriptionA Key Holder, or Retail Key Holder, opens and closes a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.Key Holder Duties and ResponsibilitiesA Key...

  • Low Voltage Project Superintendent

    3 days ago

    Tempe, United States iDesign Home Solutions Full time

    Job Description Job Description Company Overview: ECD Systems, LLC is a leading low-voltage contractor specializing in the development of commercial and residential properties. We are committed to delivering high-quality projects on time and within budget while maintaining the highest safety standards. As we continue to expand our portfolio, we are seeking a...

  • Fire Project Coordinator

    5 days ago

    Tempe, United States Johnson Controls Full time

    **Be part of the future!** We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. **What we offer**: -...

  • Low Voltage Project Superintendent

    1 week ago

    Tempe, United States iDesign Home Solutions Full time

    Job DescriptionJob DescriptionCompany Overview:ECD Systems, LLC is a leading low-voltage contractor specializing in the development of commercial and residential properties. We are committed to delivering high-quality projects on time and within budget while maintaining the highest safety standards. As we continue to expand our portfolio, we are seeking a...

  • Medical Assistant

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Tempe, United States Fertility Treatment Center Full time

    Company DescriptionFertility Treatment Center (FTC) is a state-of-the-art infertility treatment and reproductive medicine practice located in Tempe, AZ. Founded in 1990 by H. Randall Craig, MD, FACOG, the center is known for providing personalized, high-quality, and complete infertility care in a compassionate and supportive setting. FTC offers a full range...

  • STORE MANAGER-FR0020

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Tempe, AZ 85281, USA, United States Rent-A-Center Full time

    Rent-A-Center - 1837 N Scottsdale Rd [Store Supervisor] As a Store Manager at Rent-A-Center, you'll: Be responsible for general management of all activities within an assigned store; Maximize store revenue and profits through efficient management of all store activities; Monitor and oversee customer satisfaction, proper management and protection of company...

  • Assistant Project Manager

    3 days ago

    Tempe, United States AV Concepts Full time

    The Assistnat Project Manager, Venues, manages a portion or an entire event at a local property and includes local travel. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimizing delays. This will include but is not limited to equipment, labor, organizing quotes and...

  • Credentialing & Provider Enrollment Manager

    Found in: Talent US C2 - 3 weeks ago

    Tempe, United States American Vision Partners Full time

    Company Intro At American Vision Partners (AVP) , we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern...

  • Credentialing & Provider Enrollment Manager

    6 days ago

    Tempe, United States CareerBuilder Full time

    Company Intro: At American Vision Partners (AVP) , we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center,...

  • Assistant Project Manager

    3 days ago

    Tempe, United States AV Concepts Full time

    Job DescriptionJob DescriptionThe Assistnat Project Manager, Venues, manages a portion or an entire event at a local property and includes local travel. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimizing delays. This will include but is not limited to...

  • Senior Construction Project Manager

    2 days ago

    Tempe, United States Compri Consulting Full time

    As a Senior Project Manager with a Tempe GC, you will have the authority to drive successful project results, moving your projects from preconstruction through final closeout. The Project Manager will primarily focus within the commercial and light industrial markets, including large distribution centers and general manufacturing projects. If you're looking...

  • Senior Construction Project Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Tempe, United States Compri Consulting Full time

    As a Senior Project Manager with a Tempe GC, you will have the authority to drive successful project results, moving your projects from preconstruction through final closeout. The Project Manager will primarily focus within the commercial and light industrial markets, including large distribution centers and general manufacturing projects. If you're looking...

  • Senior Construction Project Manager

    2 weeks ago

    Tempe, United States Compri Consulting Full time

    As a Senior Project Manager with a Tempe GC, you will have the authority to drive successful project results, moving your projects from preconstruction through final closeout. The Project Manager will primarily focus within the commercial and light industrial markets, including large distribution centers and general manufacturing projects. If you're looking...

  • Operations Manager

    Found in: Talent US C2 - 2 weeks ago

    Tempe, United States Mountain Park Health Center Full time

    Description This position is responsible for the efficient day-to-day operations of the department. The Operations Manager is tasked with the supervision, coordination, and evaluation of all support staff to ensure excellent patient care and satisfaction. This position requires a significant amount of independent judgment. Essential Functions ...

  • Manager, Staffing Strategies

    2 weeks ago

    Tempe, United States Amazon Full time

    Description The Supply Chain Strategy Team supports North America Customer Fulfillment and is responsible for managing the workflow of customer orders across multiple shipping processes. We focus on managing customer experience while minimizing fulfillment cost. The primary goal of the team is to execute efficient and effective workflow management through...

  • Audio Visual Assistant Project Manager

    2 days ago

    Tempe, United States AV Concepts Full time

    Job DescriptionJob DescriptionThe Assistnat Project Manager, Venues, manages a portion or an entire event at a local property and includes local travel. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimizing delays. This will include but is not limited to...