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Loss Prevention Customer Service Associate Ii

3 months ago

Woburn, United States HomeSense Full time

At Homesense, we’re helping people let their personality shine in their home. We’re out to bring high-quality and unique pieces to stores throughout the country. Like our stores, our work environment is ever-evolving - and always encouraging. Every shift is a new opportunity to Discover Different.

Posting Notes: HomeGoods Store 0039 || 300 Mishawum Road, Unit 120 || Woburn || MA || 01801

**Opportunity: Contribute To The Growth Of Your Career**

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.
- Maintains a proper and professional stance in the designated area at the front of the store
- Act as a visual deterrent to prevent potential loss/dishonesty
- Review and understand the Store Emergency Response Guide
- Wear a complete Company approved uniform including a Body Worn Camera
- Greet customers appropriately, demonstrate courtesy and respect
- Establish and maintain a position at the front of the store or in a department
- Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
- Observe and report any suspicious behavior or critical incidents to LP or store management
- Perform a closing safety sweep of the store with a member of management
- Adhere to all Company Policy and Procedure
- Document required incidents in AIIM Case Management
- Performs other duties as assigned

**Who We Are Looking For: You**
- Strong verbal and written communication
- Sound decision making skills
- Ability to take initiative and perform well independently
- Prioritizes/organizes workload and manages time effectively
- Able to stand for long periods of time
- 0-2 years retail or security experience

This position has a starting pay range of $15.00 to $18.25 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We embrace the unknown⁠ at Homesense - and support each other along the way. Every day is a new adventure, a fresh chance to reinvent retail. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover

Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Sierra.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: HomeGoods Store 0039 || 300 Mishawum Road, Unit 120 || Woburn || MA || 01801