Office Receptionist/administrative Assistant

2 weeks ago


Pembroke Pines, United States St. Edward Catholic Parish Full time

**Schedule**: Monday
- Friday, 8:30 a.m. 5:30 p.m.

**Responsibilities**:

- Provides exemplary customer service to employees and others who contact St. Edward Catholic Church by phone or in person, assesses their needs, and directs them to the appropriate department.
- Embraces a warm and welcoming sense of hospitality and professionalism.
- Provides callers and visitors with answers to basic questions on operations, office locations and schedules, or documents and transmits concerns to appropriate staff member.
- Records and processes Mass intentions in the database.
- Maintains database of parishioner registrations and contributions and enters the weekly contributions into the ParishSOFT software.
- Prepares the quarterly transmission of parishioner data to the envelope company.
- Becomes familiar with basic terminology, titles of personnel of the Catholic Church, and ministries in the Archdiocese to better relay messages and policies.
- Maintains contact information with resources outside of the Parish (i.e., Catholic Charities for people seeking immediate direct services.) that can be helpful to those in need.
- Develops knowledge of the Archdiocese of Miami’s offices and services.
- Presents a positive, professional, business-like image when representing St. Edward Catholic Church.
- Respects the confidentiality of information acquired through the role within St. Edward Catholic Church.
- Other duties may be assigned.

**Qualifications**:

- Minimum: High School diploma or GED and three years administrative experience in a customer-service environment.
- Preferred: Post-secondary college or business-school education and three years of experience in a customer-service environment.
- Knowledge of basic tenets of the Catholic Church, its hierarchical structure, and entities.
- Excellent human relations and service skills including ability the to maintain focus on and professionalism in challenging situations, both in person and by phone.
- Must be able to multi-task with a high level of accuracy in an environment of simultaneous callers and visitors.
- Ability to type at least 50 wpm with 90% accuracy.
- Proficiency in computer literacy, including ability to navigate search engines effectively to locate information for callers.
- Proficiency in MS Outlook, MS Word, and MS Excel, and knowledge of MS PowerPoint.
- Good oral and written English-language communication skills, including clear speaking voice.
- Good Spanish-language oral and written communication skills required.
- Experience in a Roman Catholic environment strongly preferred.

**To apply**:send resume with cover letter to Office Manager.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Pembroke Pines, FL 33029: Relocate before starting work (required)

Work Location: In person



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