Customer Care Representative

3 days ago

Palmyra, United States Standard Process Inc. Full time

For more than 90 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.

**Position Overview**:
Under the direction of the Customer Care Supervisor, the Customer Care Representative will be responsible for receiving customer orders, resolving customer issues and providing helpful information in an effort to provide exceptional service to our customers and potential customers.

**Location**:
Remote: Reno, Nevada

Onsite, or Hybrid: Palmyra, WI

**Shift**:
Reno, NV: 8:00am - 4:30pm, Monday - Friday, or as job responsibilities require.

Palmyra, WI: 9:30am - 6:00pm, Monday - Friday, or as job responsibilities require.

**Essential Functions**:

- Refer patients to Health Care Professionals who have accounts with Standard Process
- Assist customers with basic product information questions
- Handle customer issues; including but not limited to: shipping errors, order entry and carrier delays, damages, and missing packages
- Manage customer account information to ensure accuracy of data
- Assist with technical calls about company website
- Promote products and literature campaigns to customers as indicated by sales and marketing
- Transfer calls to internal departments and sales reps as needed
- Place follow-up phone calls as needed
- Work with internal departments to ensure customer satisfaction is achieved

**Qualifications**:
**Education**:

- High School Diploma or GED required

**Experience**:

- 1 year customer service experience preferred
- At least 1 year of call center experience preferred
- Knowledge of Microsoft Outlook and Word
- ERP experience a plus

**Specialized Knowledge and Skills**:

- Active listening skills required
- Excellent multitasking and problem solving skills
- Knowledge of Microsoft Outlook and Word required
- Proficient typing skills (keyboard and 10-key)
- Display an upbeat and positive attitude
- Ability to handle customers with tact and finesse
- Polished and flexible oral and written communication
- Professionalism
- Able to function effectively in a team based environment

**Necessary Competencies**:

- Customer focus
- Teamwork
- Communication
- Collaboration/Consulting
- Informing
- Problem solving
- Reliable/Punctual

**Benefits Package**:
Standard Process is proud to be a top workplace. We offer a comprehensive and competitive benefit package, which includes:

- Competitive salary and annual incentive program
- Comprehensive health care and flexible benefit plan, including pet insurance
- Company-matched 401(k) plan
- Profit sharing plan
- On-site childcare with highly accredited curriculum
- Platinum WELCOA award-winning wellness program, including:

- On-site 24x7 fitness center
- Whole food court
- On-site chiropractic care
- On-site massage therapist
- Personal trainer
- Daily fitness classes
- On-site life coach
- $450 monthly Standard Process supplement allowance
- Annual wellness incentives
- Paid vacation and holiday time
- Educational assistance
- Company hosted outings and events
- Strong community involvement

**Standard Process understands the importance of diversity and believes in providing equal employment opportunity for all employees and applicants for employment. Accordingly, all personnel decisions, including but not limited to hiring, compensation, promotions, training, benefits, termination, or other terms and conditions of employment, are made without regard to age, race, creed, color, disability, veteran status, marital status, sex, national origin, ancestry, arrest or conviction record, sexual preference, genetic information, or any other legally protected characteristic in accordance with law.**:

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