Clinical Product Support Specialist

4 weeks ago

Palmyra, United States Standard Process Full time

For more than90 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.

Position Overview

Under the direction of the Clinical Product Support Manager, the Clinical Product Support Specialist will be responsible for supporting healthcare providers, sales representatives, and consumers in furthering their understanding of Standard Process and MediHerb products and general nutrition and physiology knowledge. This position serves as a resource to answer specific technical questions through the online platform, phones, and in the field.

Essential Functions

      • Periodically write nutrition education content for the Standard Process educational platform
        • Respond to customer, consumers, and sales representative technical questions on products, as related to general nutrition and physiology, that will come from phone calls, emails, customer service, quality assurance, and/or online platforms
          • Work with team to answer questions in the order they come in.
          • Collaborate with Clinical Product Support team, wider Education Team, and other departments to gain answers to questions as needed.
          • Provide a written record of all technical support calls in the format designated by your manager
        • Other Potential Duties:
          • Work with Sales Training Managers to provide nutrition science and physiology insights for sales trainings.
          • Present product education webinars to Standard Process employees in support of Employee Wellness objectives.
        • Occasional - in-field support representing Standard Process products in collaboration with Territory Managers. -
        • Occasional support of conventions, conferences or seminars, representing Standard Process products in collaboration with Territory Managers and/or University Relations.
        • Utilize Salesforce for tracking of communication with HCPs


Qualifications

RD/CNS/ND or DC with certification with specific training in holistic or functional nutrition preferred

Education:
  • Master's or Doctoral degree in nutrition, naturopathic, or chiropractic medicine with a focus on clinical nutrition
Certifications
  • RD/CNS/ND or DC with certification with specific training in holistic or functional nutrition preferred
Experience
  • 2-3 years of experience in nutritional supplements and/or herbs is preferred
  • 2 or more years of experience with Standard Process and/or MediHerb supplements preferred
  • Experience in communicating with healthcare professionals in both oral and written format
  • Experience using a learning management system, Microsoft programs, webinar platforms, and Salesforce preferred
Specialized Knowledge and Skills
  • Knowledge of nutritional supplements and herbs, specifically Standard Process and MediHerb
  • Knowledge of the regulatory requirements (FDA/FTC)
  • Excellent oral and written communication skills
  • Strong public speaking skills in front of small to large groups
  • Skills in using a learning management system, Microsoft programs, webinar platforms, and Salesforce
Necessary Competencies
  • Self-Knowledge/Self-Motivation
  • Problem Solving
  • Communication
  • Customer Focus
  • Planning/Organizing
  • Diversity/Inclusion
  • Collaboration/Consulting
  • Priority Setting
Benefits Package

Standard Process is proud to be a top workplace. We offer a comprehensive and competitive benefit package, which includes:
  • Competitive salary and annual incentive program
  • Comprehensive health care and flexible benefit plan, including pet insurance
  • Company-matched 401(k) plan
  • Profit sharing plan
  • On-site childcare with highly accredited curriculum
  • Platinum WELCOA award-winning wellness program, including:
    • On-site 24x7 fitness center
    • Whole food court
    • On-site chiropractic care
    • On-site massage therapist
    • Personal trainer
    • Daily fitness classes
    • On-site life coach
    • $450 monthly Standard Process supplement allowance
    • Annual wellness incentives

  • Paid vacation and holiday time
  • Educational assistance
  • Company hosted outings and events
  • Strong community involvement


Apply today and become part of the Standard Process family

Standard Processunderstands the importance of diversity and believes in providing equal employment opportunity for all employees and applicants for employment. Accordingly, all personnel decisions, including but not limited to hiring, compensation, promotions, training, benefits, termination, or other terms and conditions of employment, are made without regard to age, race, creed, color, disability, veteran status, marital status, sex, national origin, ancestry, arrest or conviction record, sexual preference, genetic information, or any other legally protected characteristic in accordance with law.

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