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Customer Service Representative
3 months ago
**Tuckers Air Conditioning, Heating & Plumbing** of **Frederick, MD** is looking to hire a **full-time customer service representative**. Are you a customer service professional who loves working with people but is ready to have your **evenings and weekends free**? Would you like to work for an **established but growing local HVAC company** in an **essential industry** where you can build a **successful, long-term career**? If so, please read on
**ABOUT TUCKERS AIR CONDITIONING, HEATING & PLUMBING**
The mission of Tuckers Air Conditioning, Heating & Plumbing is to provide high quality, efficient and professional services in an innovative manner that exceeds the expectations of our customers and surpasses all others in the HVAC industry. We believe so strongly in our employees that it allows us to offer the longest warranties and guarantees in the local market.
We've built our business by hiring quality individuals that focus on the client's experience. We are striving to earn our clients' business for the long haul. This means providing value to and establishing trust with our clients that gets them excited to tell their family and friends about us. And it takes great people to accomplish that. This is why we offer our team **competitive compensation**, **generous benefits**, and a **great work environment**.
**A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE**
As a Customer Service Representative, you are the voice of our HVAC company and often the first point of contact. You provide superb customer service that makes a great first impression. Your positive, friendly disposition comes through in all your interactions, both by phone and on computer-based platforms-and is one of the reasons that our customers like doing business with us. As you work to establish a positive rapport with each caller, you always listen carefully to their needs.
You answer incoming calls regarding billing issues, product problems, service questions, scheduling, and general client concerns with a high degree of professionalism. Thoughtfully, you schedule appointments to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You also make outbound calls to book, confirm, and survey upcoming or completed appointments. Helping our local company thrive while helping homeowners make their homes more comfortable is very rewarding for you
**QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE**
- Understanding of good phone etiquette
- Basic computer skills
- Exceptional customer service skills
Are you friendly and people-oriented? Can you truly empathize with what someone else is experiencing? Do you have good communication skills? Are you detail-oriented? Can you patiently and calmly resolve issues for a variety of people? If so, you might just be perfect for this Customer Service Representative position
**WORK SCHEDULE**
This full-time position typically works **Monday-Friday, 8:00 AM - 5:00 PM**.
**READY TO JOIN OUR HVAC TEAM?**
Location 21703
