Customer Service Manager(1261)

3 weeks ago


Woodbridge, United States Food Lion Full time

Job Title: Customer Service Manager

Job Code: 401

Department: Front End

Reports To: Store Manager

Primary Purpose:
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

- Manage the Front End, including hiring, training, and developing associates
- Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
- Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
- Support the achievement of budgeted financial and operating results
- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
- Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations
- Control store expenses through proper ordering, care for supplies and equipment
- Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
- Ensure Front End schedules are written to provide extraordinary customer service at all times
- Maintain all register and Front End equipment and place service calls in an efficient manner which doesn’t stall the execution of delivering a fast and easy check out experience
- Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
- Monitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses
- Ensure proper control of all store funds and company assets
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Ensures compliance with local, state and federal regulations
- Adheres to all company guidelines, policies and standard practices
- Maintains security standards
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
- Performs all other duties as assigned

Pay: $22.00 - $25.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- Day shift
- Evening shift
- Morning shift
- Night shift

Weekly day range:

- Monday to Friday
- Weekends as needed

**Experience**:

- Retail management: 3 years (required)

Work Location: In person



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