Knowledge & Content Manager

3 weeks ago


Springfield, United States Synertex, LLC Full time

Clearance: Must have an active TS/SCI Clearance and willing to take a polygraph

Synertex is hiring a Knowledge & Content Manager to support our government customer based in Springfield, VA. The position requires you to be onsite.

Benefits include competitive PTO, paid Government Holidays, a 401k with 6% matching and an inclusion in our employee profit sharing program.

The Knowledge & Content Manager is responsible for the design, development, and socialization of polices, processes, procedures, and the enterprise Knowledge Management (KM) portfolio. This individual will collaborate with disparate stakeholders across the organization to transition manual business practices into automated workflows with the goal of maximizing the efficiency of the organization. The Knowledge & Content Manager will promote the deployment of KM, conduct training to ensure KM best practices are applied across the enterprise. The position will be fluent in various KM methodologies and will stay current through research and benchmarking. The individual will help the customer establish KM policies that mature and sustain a successful KM program.
- ** Education**
- Bachelor's Degree from an accredited University.
- **Experience**
- Shall have 10 or more years experience in implementing and supporting enterprise Knowledge Management.
- Proficiency with Microsoft Office, project management software, and KM software platforms (e.g., SharePoint, ServiceNow; Feith Inc. based Electronics Records Management Systems).
- Business Consulting Knowledge: Preferably in KM approaches but related fields such as strategy developments ITIL, Lean Six-Sigma, business process design, business analysis are helpful. Includes business acumen expected to comprehend and relate to relevant business strategy.
- Management: Well-developed management skills (agile and adaptive; strategic thinking; intelligence; negotiator; agent of change; skillful listener; and effective communicator).
- Project Management: Ability to develop, monitor, and maintain project plans that implement, enhance, or further refine KM solutions.
- Customer Focus: Ability to elicit values and anticipate customer needs, at both operational and strategic levels; ability to deliver solutions that meet or exceed customer expectations; ability to coach others.
- Facilitation: Demonstrated ability to design and facilitate workshops, meetings, and/or large or small groups to drive successful outcomes (both virtual and in person).
- KM standards and methodologies: First-hand knowledge in KM values and methodologies, such as: knowledge mapping, taxonomy, lessons learned, after action review (AAR), Communities of Practice (COP), content management, and tacit knowledge capture.
- Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) position as defined.



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