Patient Services Representative

2 weeks ago


Wyoming, United States University of Michigan Health-West Full time

Patient Services Representative - OB/GYN
- Days - 40hrs/wk.

Requisition #: req8197

Shift: Days

FTE status: 1

On-call: No

Weekends: Yes

**General Summary**:
Under the direction of the clinic Office Manager, the Patient Service Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, patient registration, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Service Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast pace environment and is considered a crucial link between the patient and care team.

**Requirements**:

- High school education or equivalent
- Prior administrative or clerical experience in a clinical setting preferred
- Knowledge of medical terminology and coding preferred
- Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people
- Well developed verbal and written communication skills
- Strong telephone skills and etiquette
- Knowledge of basic math and office procedures
- Ability to work under pressure with mínimal supervision
- Proven flexibility and willingness to handle a variety of tasks
- Basic computer knowledge and skills
- Experience with computer data entry and strong typing skills

**Essential Functions and Responsibilities**:

- Welcomes and greets all patients and visitors, in person or over the phone.
- Answers and directs all incoming calls.
- Takes complete and accurate patient messages that need to be relayed to the care team.
- Schedules patient appointments and handles inquires.
- Collaborates with the care team to maintain and improve patient care and service.
- Registers patients according to established protocols and manages assigned work queues.
- Assists patients in completing all necessary forms and documentation.
- Ensures accurate billing information for patients.
- Maintains patient correspondence and follow-up calls.
- Collects payment and reconciles cash draw.
- Ensures reception area, office files and front desk are well maintained.
- Maintains patient privacy and confidentiality.
- Performs other clerical duties as assigned.

Category: Admin & Clerical, Customer Service, Health Care



  • Wyoming, United States Infinite Health Collaborative (iHealth) Full time

    Description The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner. This is a full-time roll. Weekly schedule Monday - Friday 8:30am-5:00pm. Occasionally covering other shifts ranging from 6:30am-8:00pm. his position will cover both clinic and urgent care...


  • Wyoming, United States Fairview Health Services Full time

    Overview M Health Fairview Health Services has an immediate opening for a Patient Services Coordinator to support the Wyoming Lakes and Chisago Clinic locations. This position is approved for 52 hours every two weeks (.65 FTE) and is benefits-eligible, SEIU union position. The tentaitve scheudle for this opening is Monday 7AM - 3:30PM, Tuesday 8:30AM -...


  • Wyoming, United States Fairview Health Services Full time

    Overview M Health Fairview Health Services has an immediate opening for a Patient Services Coordinator to support the Wyoming Lakes and Chisago Clinic locations. This position is approved for 52 hours every two weeks (.65 FTE) and is benefits-eligible, SEIU union position. The tentaitve scheudle for this opening is Monday 7AM - 3:30PM, Tuesday 8:30AM -...


  • Wyoming, United States NVA Full time

    Client Service Representative Location Casper Animal Medical Center Job Summary The Client Service Representative's main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Client Service Representative (CSR) is responsible for...


  • Wyoming, United States Gordon Food Service Inc Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **Overview** For over 120 years, Gordon Food Service has delivered the...


  • Wyoming, United States Fairview Health Services Full time

    Overview M Health Fairview has an immediate opening for a Admissions Financial Representative to join our team at the Wyoming Lakes Hospital. Join M Health Fairview, the largest healthcare system in the state! Do you like being a first point of contact and creating a positive first impression? Then consider this role! In this position you would have...


  • Wyoming, United States Wimsatt Building Materials - Wyoming Full time

    Job DescriptionThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be...


  • Wyoming, United States Fresenius Medical Care North America Full time

    **POSITION FEATURES:** CCHT required **PURPOSE** **AND** **SCOPE:** Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the...


  • Wyoming, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for...


  • Wyoming, United States Sara Ocampo Rolon - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Sara Ocampo Rolon - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make...


  • Wyoming, United States Fresenius Medical Care Full time

    Job DescriptionPOSITION FEATURES:CCHT requiredPURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation,...


  • Wyoming, United States Fresenius Medical Care Full time

    Job DescriptionPOSITION FEATURES:CCHT requiredPURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation,...


  • Wyoming, United States AIS CONSTRUCTION EQUIPMENT Full time

    AIS Construction Equipment is the oldest Michigan owned and operated heavy equipment company in the state and has been serving customers for over 60 years. We are looking for a sales professional of heavy construction equipment to cover west/southwest Michigan for our Governmental Sales Department. This team member will represent AIS in the market according...


  • Wyoming, United States Once Upon A Child Full time

    Associates will tag, label and hang inventory. Properly handles money, deposits, transfers, cash drawers and store supplies. Maintains and stocks merchandise to the floor, putting them in the proper place. Keeps the store organized by style, size and color. On a daily basis, vacuums the store, dusts counters and computers, removes trash, and ensures that...


  • Wyoming, United States Cherry Health Full time

    Working in an integrated team model, the Patient Registration Specialist will provide excellent customer service to our patients. This is a full-time, benefit-eligible position typically working Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Some evenings and Saturdays may be required. Travel to other Cherry Health sites may also be...


  • Wyoming, United States Feazel Roofing,LLC Full time

    Job DescriptionJob DescriptionWe are looking for an Outside Sales Representative to join our Multi-Family Team. We are a fast-paced - dynamic construction company headquartered in Columbus, OH with an AAA+ Better Business Bureau Accreditation. We have the infrastructure, marketing, and manpower, along with new technologies to set you apart from your...


  • Wyoming, United States Gordon Food Service Inc Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **_ Position Summary:_** **_ Essential Functions:_** - Answers customer...

  • Computed Tomography

    5 days ago


    Wyoming, United States Fairview Health Services Full time

    Overview Fairview Health Services is hiring a Computed Tomography (CT) Technologist to join our Radiology department at our M Health Fairview Lakes Medical Center location in Wyoming, MN. Fairview Lakes Medical Center provides award-winning care to the communities northeast of the Twin Cities. We are a Level IV trauma center, providing life-saving treatment...


  • Wyoming, United States Fairview Health Services Full time

    Overview Fairview Health Services is hiring an Ultrasound Technologist to join our Radiology department at our M Health Fairview Lakes Medical Center location in Wyoming, MN. The Ultrasound Technologist position provides services to patients and physicians through the creation of diagnostic images appropriate to the age of the patient exam ordered....


  • Wyoming, United States Fairview Health Services Full time

    Overview Are you a 2nd year Pharmacy student looking for internship? We at MHealth Fairview are looking for you to join our amazing team! One will provide clinical care to patients of the pharmacy. Assist the pharmacy manager in the operation and management of the pharmacy. Provide indirect supervision for support staff and ensure adherence to all...