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Systems Analyst Lead

3 months ago

Houston, United States Texas Children's Hospital Full time

We are searching for a Systems Analyst Lead - Epic - someone who works well in a fast-paced setting. In this position, you will be the operational leader of an Epic support team, coordinate activities with team members, escalate issues to the manager, ensure proper documentation of processes, follow up on support incidents, and ensure the timely delivery of change requests and projects activities for the team.

Think you’ve got what it takes

**Job Duties & Responsibilities
- Operational lead for Epic Support team. First point of escalation for team members regarding issues and questions regarding the functional area of the team. Provides input to the manager on team member performance for performance management.
- Reviews support incidents, ensure assignment to team members, and timely resolution to meet SLAs. Daily review of support incidents and ensure assignment to team members. Escalate priority incidents to the manager. Verify incident priority and ensure team members provide feedback to customers.
- Coordinates change order and project activity. Work with manager to prioritize change orders and ensure that normal change orders and projects have adequate requirements documented. Assist manager with prioritizing the change order list for various governance groups. Work with team and assign change orders and projects to team members. Manage non-PMO projects, develop scope, create project plans, communicate status, and follow other standard project management methodologies.

**Skills & Requirements**
- Required H.S. Diploma or GED with a preferred Bachelor's Degree
- Required 10 years of major system design and implementation experience, preferred management, or project leadership