Product Support Technician
2 weeks ago
**_Duties and Responsibilities:_**
- Prepares, repairs, and cleans selected Kawasaki product to precise specifications for press introductions, magazine tests, press events, and/or demo rides as directed.
- Performs diagnostics to collect information about problems and to determine source of error. Reports product problems to Q.A. for further investigation.
- Isolates performance issues to determine cause of malfunctions.
- Documents all aspects of vehicle preparation, repair, etc.
- Coordinates the loading and transportation of product, parts, support equipment and tools to event sites.
- Provides technical and event support at press introductions and magazine tests.
- Interacts in a professional manner with media personnel at selected media events.
- Performs expert vehicle break-ins and “track set-ups”.
- Performs recall repairs.
- Maintains shop supplies and equipment.
- Maintains current knowledge of Kawasaki vehicle product line.
- Quickly learns all technical/mechanical aspects of new Kawasaki products.
**_Education and Experience:_**
High school diploma or general education degree (GED) is mandatory; an Associate’s degree (AA/AS) or equivalent from two-year college is preferred; and minimum five years related experience and/or training in a product support/technical environment; or equivalent combination of education experience.
**_ Qualifications:_**
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required.
- Exhibits excellent oral and written communication skills.
- Experience with Microsoft Office Word and Excel is required.
- Demonstrates the ability to successfully prioritize and organize multiple, competing tasks.
- Extremely detail and deadline oriented.
- Brings energy and enthusiasm to group or team efforts.
- Welding and/or machining knowledge and experience is a plus.
- Proficient with the use of precision measuring tools.
- Must maintain a current motorcycle license and forklift operator/safety training certification.
- Must have a good driving record.
- Demonstrates a positive attitude; be self-motivated and able to work as part of a team.
- Willing to accept responsibility and be relied on to perform.
- Attendance must be maintained at a satisfactory level.
- Occasional travel to support press events or demo rides is required.
- Approximate percentage of travel required: 20%
**_Hourly Range:_** $34.00/hr. - $38.00/hr.
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