Product Support Technician

3 weeks ago


Foothill Ranch, United States KMC Full time

Duties and Responsibilities:Prepares, repairs, and cleans selected Kawasaki product to precise specifications for press introductions, magazine tests, press events, and/or demo rides as directed.Performs diagnostics to collect information about problems and to determine source of error. Reports product problems to Q.A. for further investigation.Isolates performance issues to determine cause of malfunctions.Documents all aspects of vehicle preparation, repair, etc.Coordinates the loading and transportation of product, parts, support equipment and tools to event sites.Provides technical and event support at press introductions and magazine tests.Interacts in a professional manner with media personnel at selected media events.Performs expert vehicle break-ins and "track set-ups".Performs recall repairs.Maintains shop supplies and equipment.Maintains current knowledge of Kawasaki vehicle product line.Quickly learns all technical/mechanical aspects of new Kawasaki products.Education and Experience:High school diploma or general education degree (GED) is mandatory; an Associate's degree (AA/AS) or equivalent from two-year college is preferred; and minimum five years related experience and/or training in a product support/technical environment; or equivalent combination of education experience.Qualifications:To perform this job successfully, you must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required.Exhibits excellent oral and written communication skills.Experience with Microsoft Office Word and Excel is required.Demonstrates the ability to successfully prioritize and organize multiple, competing tasks.Extremely detail and deadline oriented.Brings energy and enthusiasm to group or team efforts.Welding and/or machining knowledge and experience is a plus.Proficient with the use of precision measuring tools.Must maintain a current motorcycle license and forklift operator/safety training certification.Must have a good driving record.Demonstrates a positive attitude; be self-motivated and able to work as part of a team.Willing to accept responsibility and be relied on to perform.Attendance must be maintained at a satisfactory level.Occasional travel to support press events or demo rides is required.Approximate percentage of travel required: 20%Hourly Range: $34.00/hr. - $38.00/hr.



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