Customer Accounts Manager

3 weeks ago

Leola, United States Coolsys Full time

Overview:
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

**WHY JOIN US**
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

- **Competitive pay $80K+**:

- Medical, Dental, Vision and Prescription coverage
- **Paid vacation and holidays**:

- **401(K) match**:

- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available **nationwide**:

- **Employee discounts **on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection

**JOB SUMMARY**

The Customer Accounts Specialist is responsible for customers/accounts management and for tracking ongoing projects operations to ensure providing the highest level of quality of service, as well as complying with customers' requirements and company standards.

**Responsibilities**:

- Manages and serves as the main contact person for assigned customers/accounts
- Ensures accurate and timely project tracking.
- Verifies quotes with the sales team before submitting them to customers.
- Resolves problems and issues for assigned customers/accounts ensuring their expectations and requirements are met.
- Provides regular reports, analysis, and improvement measures on ongoing and completed projects.
- Collaborate and communicate with internal departments as well as external vendors, as needed.
- Carries out all responsibilities in an honest, ethical, and professional manner.
- Performs other duties as assigned.

Qualifications:

- Education and/or experience equivalent to 3+ years of progressive Account Management or specialized customer support. A degree is preferable.
- Knowledge of refrigeration and the HVAC industry is a plus.
- Ability to manage multiple accounts, set and balance competing priorities with good organizational skills and ability to multi-task.
- Excellent verbal/nonverbal and written communication and presentation skills.
- Excellent customer service skills, including an ability to proactively address customer issues and concerns and the ability to forge strong working relationships with customers.
- Track record of punctuality and reliability.
- Ability to use typical business tools including MS Word, MS Excel, Outlook, CRM, etc.
- Ability to understand and follow customers' contract requirements, scorecards, etc.
- Ability to work with mínimal supervision.
- Ability to work constructively in a team environment and follow instructions from the Manager.
- Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
- Ability to respond to after hours and/or weekend calls and resolve issues if needed.

Join Us:
Today, there are 22 different companies that make up the CoolSys family of brands **. **Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth

**Connect with us on **Facebook **and on **Twi t ter **.**

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR ) a nd drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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