Front Desk Representative

3 weeks ago

Leola Pennsylvania, United States Smoker & Company LLC Full time
Smoker & Company LLC is seeking a Front Desk Representative to join our team. As the first point of contact, you will play a crucial role in providing exceptional service to our clients and ensuring smooth daily operations at our office. Smoker & Company is a successful, busy CPA firm with multiple offices in Lancaster and Berks County that provides business services such as bookkeeping, payroll, legal services, consulting, wealth management, and property management, with the mission to enhance the value of the businesses and individuals we are privileged to serve.

Responsibilities

Greet and welcome clients and visitors with a positive attitude

Answer and direct phone calls based on the client's needs and do so in a professional and courteous manner

Schedule appointments and manage calendars for 10+ accountants

Maintain a tidy reception area and conference rooms, ensuring the availability of necessary supplies and equipment

Handle incoming and outgoing mail and parcels ensuring delivery to the proper party

Identify tax documents and process those documents as required

Perform administrative tasks, such as data entry, filing, and scanning

Support the team with tasks such as preparing and printing documents, copying client files and records, and assisting in client direction

Take payments and provide receipts

Requirements

High school diploma or equivalent required; associate degree preferred

3+ years of experience in a customer service or administrative role with experience on a multi-line telephone system

Excellent communication and interpersonal skills; professional telephone etiquette

Ability to work efficiently and multitask regularly, in a fast-paced environment

Keen attention to detail and strong organizational skills

Proficient in Microsoft Office with an emphasis on Outlook, Word and Excel

Must possess a friendly, outgoing, and welcoming personality

Ability to work Saturday mornings during Tax Season

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