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General Manager
2 months ago
Overview:
Under general supervision and in association with the Board of Directors, the General Manager plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner and in accordance with community rules and regulations.
This is a hands-on leadership position responsible for overseeing the operational, administrative, financial, human resources, maintenance and security functions of the community. The position requires the Community Association Manager be on call 24-hours a day, 7 days a week for emergency consultation in the event of incidents requiring management intervention. All services of the Community Association Manager are under the direct supervision of Castle Management and are performed as stated, in the Management agreement between the governing Board of Directors and Castle Management, LLC.
The General Manager also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.
**Responsibilities**:
**(May include some or all of the following as applicable)**
- Supervises hiring and management of direct employees and supervises selection and management of outside vendor staffing to ensure personnel are capable of meeting the community’s goals with high standards in a hospitable, sensitive and courteous manner.
- Schedules and/or reviews staff assignments to assure adequate coverage while being conscious of working within the assigned budget.
- Works under direction of Castle Management to provide meeting guidelines for the Board of Directors.
- Plans, directs, and oversees implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner.
- Inspects community and facilities in order to determine maintenance and security needs.
- Documents, interviews and assists residents regarding complaints about direct employees and vendor staff conduct.
- Directs inspection of premises to detect hazards and to ensure that safety rules are posted and enforced.
- Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury relating to the ownership and maintenance of the common elements and operation of the Association, including damage or destruction to common elements.
- Assists in preparation of reports and insurance claims for damages to Association property, including estimated cost of repair, and causes repairs to be made in accordance with the Board of Directors’ approval.
- Assists in preparation and posting of the agenda for meetings of the Association and committee meetings and supervises file and record management.
- Attends meetings of the Board of Directors and Annual or Special Meetings.
- Assists in preparation of monthly financial reports and reviews same for accuracy and variance trends.
- Provides a monthly management report to the Board of Directors with recommendations, as appropriate, to enhance community appearance, values and promote harmony among residents.
- Provides a one-page, weekly report to the Board of Directors briefly summarizing the past weeks major events.
- Provides a prioritized Action List to focus on all projects/duties within the community and the assigned task holder.
- Maintains a professional relationship with the Board of Directors and homeowners, whose requests for services shall be received and recorded so that requests can be acted upon expeditiously. Any serious complaint shall be fully and promptly investigated and reported to the Board of Directors.
- Assists in establishing operational procedures for activities such as fire prevention, firefighting, traffic control and parking control.
- Assists in preparation of the Annual Budget and coordination of Board Meetings.
- Must be capable of taking board meeting minutes if necessary.
- Responsible for maintaining organization and secure keeping of blue prints, maps, plats, etc.
- Prepares recommendations for collection action on delinquent accounts and acts as liaison with legal department and Association counsel and Board.
- Must be able to perform violation inspections when task not assigned to an Assistant Property Manager.
- Assists in monitoring compliance with Rules and Regulations and shall implement procedures for handling violations.
- Drafts and signs correspondence and required notices in connection with homeowners who are in violation of the Declaration and Rules and Regulations.
- Maintains accurate records to follow up on rule violations. Acts as liaison with counsel if legal action is required.
- Solicits bids for maintenance, construction and other community p
