Elevator Service Operation Manager
2 weeks ago
**Benefits**:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Small union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager.
**JOB RESPONSIBILTIES**:
Fast-paced environment with the opportunity to develop your field operations career. We are seeking a motivated, top performing elevator field operations professional to deliver high quality products/services that meet customer needs.
Key areas of responsibility include:
- Set clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics.
- Supervise, manage, oversee, and optimize the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety.
- Analyze job completion to determine shortfalls and develop action plans to improve performance.
- Dispatching - Schedule maintenance visits and service requests, testing coordination, callback management, manage maintenance completion
- Field efficiency - communicating, managing, directing field technicians
- Seeking bid solicitations
- Performing site surveys - perform layouts, field measurements, prepare maintenance agreements, proposals and bids, pricing, contracts, open order repair.
- Labor and material costs management - ordering parts,
- Customer communication and satisfaction
- Enforcing company guidelines and rules
- Maintain a sterling representation of the company at all times;
**Qualification**:
- Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions.
- Very strong knowledge of elevators, elevator service contracting, and elevator service estimating.
- Very comfortable in a technical environment utilizing Microsoft based computer software - Word, Excel, PowerPoint, and Outlook
- Proven success in leading others is crucial
- Excellent communication skills
- Highly team-oriented
- Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.
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