ActioNet, Inc. Careers
3 weeks ago
Description
ActioNet is looking for a Service Operations Manager with an active Public Trust for our Metro Washington, DC, area location. Hybrid work available. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA, that works with the Federal Government.
In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. You will be the first point of contact for troubleshooting hardware/software, computer systems (PC and Mac), and printer problems. You will train and mentor staff responsible for phone and in-person support to users in e-mail, directories, computer operating systems, and desktop applications for all types of computer systems and applications. The right candidate will work well with a team, always exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment.
Responsibilities
* Demonstrate expert-level knowledge of industry-accepted standards and best practices related to Project Management, SDLC, and HDI.
* Guide, direct, and develop an ITSM/ITIL maturity plan throughout the contract's lifecycle.
* Responsible for the overall synergies, coordination, and collaborations of all tiers
* Identify areas of improvement and develop and deploy ITSM/ITIL improvements.
* Facilitate key customer meetings to understand project statuses, risks, issues, and resource requirements.
* Be the main POC of operational escalations, determine root causes, and develop corrective action plans ensuring they are worked to completion.
* Ensure communication expectations are met across the program at the customer and staff levels.
* Ability to work proactively and independently while handling multiple assignments.
* Plan, initiate and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.
Qualifications (required)
* Six (6) years managing and leading successful and consecutive commensurate experience managing a 24/7/365 customer support center or enterprise service desk.
* Significant experience supporting Federal Healthcare agencies (e.g., Department of Health and Human Services (HHS), Food and Drug Administration (FDA), Centers for Medicare & Medicaid Services (CMS), and Centers for Disease Control and Prevention (CDC))
* Project Management Institute (PMI) Project Management Professional certification
* ITIL 3 or 4 certification
* Strong technical background in the areas of IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security, and software applications
* Works well within a team and understands the importance of quality customer service.
Preferred Qualifications
* Bachelor's Degree in Computer Science / Information Systems or related field.
* Help Desk Institute (HDI) Certifications
* Experience with ServiceNow in a call center
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
* We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
* We are committed to our customers by driving and sustaining Service Delivery Excellence
* We are committed to give back to our Community, help others and make the world a better place for our next generation
ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience,and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
-
ActioNet, Inc. Careers
3 weeks ago
Washington, United States ActioNet, Inc. Full timeDescription ActioNet is looking for a Service Operations Manager with an active Public Trust for our Metro Washington, DC, area location. Hybrid work available. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA, that works with the Federal Government. In this role, you will ensure cohesiveness between all Tiers and...
-
Program Manager
4 weeks ago
Washington, United States ActioNet Full timeDescription ActioNet is looking for a Program Manager with an Active Public Trust Clearance. The primary location is Washington, DC, with regional offices that require support. In this role, you will deliver the services identified in the contract and be the main Point of Contact (POC) for the services and deliverables provided under the contract. You will...
-
Program Manager
4 days ago
Washington, United States ActioNet Full timeDescription ActioNet is looking for a Program Manager with an Active Public Trust Clearance. The primary location is Washington, DC, with regional offices that require support. In this role, you will deliver the services identified in the contract and be the main Point of Contact (POC) for the services and deliverables provided under the contract. You will...
-
Entra ID
1 month ago
Washington, United States ActioNet Full timeDescription ActioNet has an immediate opportunity for an Entra ID /Active Directory (AD) Administrator This is a HYBRID role with potentially 2-3 days On-Site. Positions require to obtain a Public Trust Clearance. In this role you will be responsibilities will be to provide system support and coordination of existing projects. You will join a close-knit and...
-
Project Scheduler
3 weeks ago
Washington, United States ActioNet Full timeDescription ActioNet has an opportunity for aProjectScheduler requiring a Public Trust clearance. This position isREMOTE/WFH,and the candidate must be located in the Washington, . metro area, as they may need to visit the client 5-8 times a year. You will contribute to the mission success of various stakeholders by supporting an innovative initiative...
-
Desk Side Support Manager
2 days ago
Washington, United States ActioNet Full timeDescriptionActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be responsible for all desk side Support, providing all necessary personnel to fully and completely administer the hardware and software supplied to end...
-
Program Manager
1 month ago
Washington, United States ActioNet Full timeDescription ActioNet has an open opportunity for a Program Manager eligible for SECRET Clearence.ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. The ideal candidate will have experience managing large DoD Network and Cybersecurity programs. Why...
-
Career Counselor
3 days ago
Washington, United States Odle Management Full timeJob DescriptionJob DescriptionOdle Management – A subsidiary of Eckerd ConnectsReports to the CPP and Counseling Manager and is a salaried, exempt position. Responsible for counseling students in all aspects of center life, e.g., personal, and social development, vocational and educational training. Demonstrates on-going commitment to preparing young...
-
Career Counselor
5 days ago
Washington, United States Eckerd Youth Alternatives Full timeOdle Management – A subsidiary of Eckerd Connects Reports to the CPP and Counseling Manager and is a salaried, exempt position. Responsible for counseling students in all aspects of center life, e.g., personal, and social development, vocational and educational training. Demonstrates on-going commitment to preparing young people for the workforce by...
-
Logistics Career Field Manager
1 week ago
Washington, United States Versar, Inc. Full time**Who We Are**: **What You’ll Do**: The Career Field Management Strategist will support A4L Leadership in promoting the career development of base-level personnel across the world. A4L Leadership includes Air Force Leaders (General and SES-level) and Career Field Managers of the Logistics divisions. The purpose of this support is to connect the...
-
Logistics Career Field Manager
6 days ago
Washington, United States Versar, Inc. Full timeJob DescriptionJob DescriptionWho We Are:Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar...
-
Logistics Career Field Manager
1 week ago
Washington, United States Versar, Inc. Full timeJob DescriptionJob DescriptionWho We Are:Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar...
-
Representative, Client Svc I
3 days ago
Washington, United States Canon Careers Full timeResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.Main Responsibilities:- Promptly informs supervisor of potential problems or customer concerns.- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.- Strong focus...
-
Washington, United States Eastern Washington University Full timeYou are viewing a preview of this job. Log in or register to view more details about this job. GLP Attorneys, P.S., Inc., an established and respected plaintiff’s personal injury law firm, seeks a professional Front Desk Coordinator to support our South Sound region, based out of our office in Tacoma, WA. This is a full-time position, Monday to Friday, 8am...
-
Washington DC, United States German American Chambers of Commerce Full timeNOTE: Please DO NOT submit your application for this opening via this Application Portal. Kindly submit your applications according to the instructions provided at the bottom of this posting. Director of International Trade Policy, VDMA America Inc. The Delegation of German Industry and Commerce (DGIC) seeks to hire a Director of International Trade...
-
Ocean Career: AIS Shellfish Researcher
4 days ago
Washington, United States ECO Magazine Full timeA.I.S., Inc. (AIS) is a national scientific services firm supporting maritime activities requiring certification of compliance with environmental regulations as well as collecting data for use by Federal, State, Municipal, and other government agencies along the US coastline. AIS needs a Shellfish Researcher to support the development of NOAA Fisheries...
-
General Maintenance in Residential Community
1 month ago
Washington, United States Career Strategies, Inc. Full timeSeeking maintenance professionals to provide exceptional service at apartment communities. Maintenance staff is responsible for all aspects of property maintenance including curb appeal, service requests, apartment turnovers, preventative maintenance, and relations with associates, contractors, and team members. Duties include (but are not limited to) ...
-
Mental Health Program RESIDENTIAL SPECIALIST
2 weeks ago
Washington, United States Apis Inc Full timeLooking for a Rewarding Part Time career helping people with disabilities?Supportive Concepts for Families (SCFF) We are one of the largest social service agencies in PA with positions available throughout the State. Our Mission is to provide programs and support for more individuals with intellectual and developmental challenges but we need more caring and...
-
Business Development Associate
4 days ago
Washington, United States CommunityVibe Inc. Full timeJob Description Job Description CommunityVibe Inc. provides best in class web and mobile solutions for the multifamily industry. Our proprietary solutions address the leading cause of avoidable resident turnover by tackling the challenges associated with maintenance oversight. CommunityVibe Inc. offers a creative environment where employees can learn, grow,...
-
Event (Task) Security Officers-pt
4 weeks ago
Washington, United States SecTek, Inc Full timeEvent (TASK) Security Officers-PT - Check IDs - Hand Wanding - Event Support - Ability to Stand for long periods of time - Ability to provide excellent customer service - Ability to process each event participant in a timely manner - Ability to resolve issues, effectively, and professionally - Ability to use a radio for communication - Ability to follow...
