Inside Sales Representative

1 week ago


Houston, United States EJ Welch Full time

**Who is EJ Welch?**

EJ Welch serves a wide base of customers including flooring installers, commercial flooring contractors, and specialty retailers. We offer the widest assortment of flooring products providing a turn-key solution for any flooring project. With close to 10,000 in-stock items for immediate pick up or delivery, branch locations offer exceptional customer service, product knowledge and warehouse operations.

**Why EJ Welch?**

Our current footprint spans over multiple states, with many warehouses, multiple branch locations, and amazing team members throughout

**What’s in it for you?**

We offer great work-life balance with standard operating hours being Monday - Friday, all 1st shift. No weekend work required.

**Competitive Benefits**:

- Medical, Dental, Vision
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- 401K Retirement Savings Plan WITH Company Match
- Life, AD&D, and Disability
- Employee Assistance Program (EAP)
- Medicare Coordination Services
- Athletic/Fitness Club Membership Reimbursement

**JOB SUMMARY**:
The_ **Inside Sales Representative - Flooring Design Center (Houston, TX) **_ is a critical role for the company. This person is responsible for contributing to the overall sales growth of the business unit. This is accomplished by guiding residential and commercial consumers / decision makers through their flooring selection process. Also, in collaboration with the outside sales team, developing and pursuing new customer targets to ultimately grow / expand our customer base and sales.

**RESPONSIBILITIES**:

- Maintain an attractive and organized flooring showroom.
- Guide consumers and specifiers through residential and commercial flooring selections.
- Work with commercial team to develop quotes, track and close large projects.
- Collaborate closely with outside sales representatives to: Develop, share and collectively pursue new customer target lists and leads, and out-call to qualify customer leads, teach those prospects on the EJW value proposition and ultimately, set up face-to-face meetings for the outside salespeople
- Develop and maintain a calendar of showroom appointments.
- Use effective customer follow-up strategies.
- Maintain a positive, professional demeanor at all times.
- Input, edit, and process orders in a timely manner.
- Provide customers with an accurate bid / quote including all products they have selected.
- Follow up and inform customers of shipping date, anticipated delays and any additional information required by the customer.
- Navigate our internal computer system to look up customer and product information.
- Maintain up-to-date knowledge of the Company’s flooring products and promotions.
- Maintain knowledge of and adhere to processes, policies and procedures.

**MINIMUM REQUIREMENTS**:

- Interior design and flooring experience a must.
- Fluent in English and Spanish.
- High school diploma.
- At least 1 year of general office work experience.
- Ability to perform simple mathematic functions (calculate percentages, discounts, etc).
- Must be proficient in the use of computers, copiers, fax machines, software, and other office equipment.
- Must have excellent telephone technique, including ability to communicate with confidence with a clear, professional speaking voice.
- Ability to maintain composure in stressful situations.
- Must be detail-oriented, well organized and ability to multi task and prioritize in a high-volume environment.
- Must be able to work independently or in a team environment.

**WORKING CONDITIONS**:

- Office environment. Expected to spend 50% of time on the telephone.

**Job Type**: Part-time

**Benefits**:

- 401(k)
- 401(k) matching
- Paid time off

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person



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