Front Desk Supervisor

3 days ago

Gettysburg, United States Federal Pointe Inn Full time

**JOB TITLE: Front Desk Supervisor**

**REPORTS TO: Operations Manager**

**JOB SUMMARY**:
The Front Desk Supervisor is responsible for managing day-to-day operation of the Front Desk in conjunction with the OM and making sure that the desk is staffed at all times and that the guests are always the primary focus.

**ESSENTIAL FUNCTIONS**:
**Duties and Responsibilities**:

- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.
- Always remain readily accessible to guests and employees during scheduled hours.
- Make reservations, check-in and check-out guests as needed.
- Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.
- Check any meeting room needs and set-ups for cleanliness, proper set, and availability.
- Maintain effective communications between all hotel departments.
- Act as Concierge, Bellman, Housekeeper, and problem solver as needed.
- Monitor all no-show charges, research credit card discrepancies, and process chargebacks.
- Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and addressing cleanliness issues.
- Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies
- Assist in the selection and continuous training of staff to provide high quality service to guests.
- Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.
- Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations with minimum supervision.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
- Must have the ability to understand complex information, data, etc.. from contrasting sources and consider, adjust, or modify to meet the constraints of that particular need.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to work with and understand financial information and date, and basic arithmetic functions.
- Maintain regular attendance in compliance with Federal Pointe Inn standards, as required by scheduling, which may vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Maintain supply inventory.
- All other hotel-related duties as required.

**COMPETENCIES**:

- Professional Appearance - Maintains high standards of person appearance and grooming
- Physical Skills - Capable of performing laborious work in varied conditions.
- Customer Service - Understands and meets the needs of customers.

**JOB REQUIREMENTS**
- Must be able to read, write, and speak English
- Must have excellent organization and time management skills.
- Must have exceptional detail in follow up.
- Must be able to work well under pressure.
- Must be able to accurately follow instructions, both verbally and written.
- Must be professional in appearance and demeanor.
- Must always ensure to be a team player.
- Ability to work a flexible schedule that may include weekends and holidays.
- Must have the ability to deal effectively and interact well with guests and coworkers.
- Must have a passion for creating an exceptional experience for all guests.
- Must be able to convey information and ideas clearly.

Pay: $14.00 - $18.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Weekends as needed

Work setting:

- In-person

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hotel management: 3 years (preferred)
- Hospitality: 5 years (preferred)

Work Location: In person

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