Director, Claims Operations

2 weeks ago

Tampa, United States USAA Full time

**Why USAA?**: Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special

**The Opportunity**:
As a dedicated Director, Claims Operations for Auto-Non-Injury, this individual will work in either the Tampa, FL Commerce Park Office or the Tampa, FL Crosstown office.

This individual manages and is accountable for auto and other claims operations member service teams who are responsible for delivering business results. You will be responsible for leading execution change management, claims strategies, leader development and technology adoption. You will drive execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in either Tampa, FL Office.

Relocation assistance is NOT available for this position.

What you’ll do:

- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Selects, develops, leads, and holds managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams.
- Consistently coaches managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations.
- Responsible for achievement of assigned goals, objectives, and scorecard deliverables.
- Plans, organizes, and controls the resources to deliver the appropriate claims service.
- Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act.
- Provides guidance on technical matters, monitors claims reserve, and extends settlement authority.
- Responsible for service, loss control, and loss adjustment expense.
- Identifies trends and develops action plans as appropriate.
- Understands, researches, and works to influence the financial impact for their respective business area.
- Inspires a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results.
- Creates conditions for success removes obstacles, leads and champions change.

What you have:

- Bachelor’s degree: OR 4 years of related experience may be substituted in lieu of degree.
- 8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency.
- 3 years of direct team lead or management experience.
- Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.
- Experience using, interpreting, solutioning and leading with data.

What sets you apart:

- Recent Claims Director level experience.
- Experience leading teams handling Auto, Non-Injury Claims.
- Experience leading operations teams handling Total Loss.
- Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes.
- Advanced level of business acumen in the areas of the industry practices and emerging trends to drive exceptional results and process improvements.
- Experience shaping a culture of inclusivity and excellence as evidenced by leadership in internal/external organizations to include Diversity Business Groups (DBGs).
- Experience understanding our unique membership as demonstrated by military acumen/military affiliation.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USA

  • Claims Director

    24 hours ago

    Tampa, United States Lemery Connects Recruiting & Consulting Full time

    Basic Function: The Claims Director serves as a front-line Manager, pivotal in achieving team objectives by nurturing and leading a team of dedicated claims professionals and a paralegal. This role demands a blend of adept technical claims handling, effective people management, and strong leadership capabilities. The Claims Director provides managerial...

  • Claims Director

    1 week ago

    Tampa, United States Lemery Connects Recruiting & Consulting Full time

    Basic Function:The Claims Director serves as a front-line Manager, pivotal in achieving team objectives by nurturing and leading a team of dedicated claims professionals and a paralegal. This role demands a blend of adept technical claims handling, effective people management, and strong leadership capabilities. The Claims Director provides managerial...

  • Claims Director

    1 week ago

    Tampa, United States Lemery Connects Recruiting & Consulting Full time

    Basic Function: The Claims Director serves as a front-line Manager, pivotal in achieving team objectives by nurturing and leading a team of dedicated claims professionals and a paralegal. This role demands a blend of adept technical claims handling, effective people management, and strong leadership capabilities. The Claims Director provides managerial...

  • Lead Director, Medicaid Provider Data Operations

    6 days ago

    Tampa, United States CVS Pharmacy, Inc. Full time

    You will oversee Medicaid provider data operations related to claim pends, new business implementations and provider data accuracy improvements initiatives. Looking for talent that can:-Build and develop strong functional operation management team th Operations, Director, Data, Operation, Lead, Project Management, Manufacturing, Retail

  • Claims Manager

    2 weeks ago

    Tampa, United States Everspan Group Full time

    Job Summary: This role functions as a liaison between the Everspan Claims Department and its business partners (underwriting, MGAs, TPAs, reinsurers, brokers, insureds and claimants) by providing necessary administrative support as well as serving as a back-up resource to the Claims Team in the First Notice of Loss, Payment Processing and other...

  • Claims Manager

    3 weeks ago

    Tampa, United States Everspan Group Full time

    Job Summary: This role functions as a liaison between the Everspan Claims Department and its business partners (underwriting, MGAs, TPAs, reinsurers, brokers, insureds and claimants) by providing necessary administrative support as well as serving as a back-up resource to the Claims Team in the First Notice of Loss, Payment Processing and other...

  • Claims Manager

    3 weeks ago

    Tampa, United States Everspan Group Full time

    Job Summary: This role functions as a liaison between the Everspan Claims Department and its business partners (underwriting, MGAs, TPAs, reinsurers, brokers, insureds and claimants) by providing necessary administrative support as well as serving as a back-up resource to the Claims Team in the First Notice of Loss, Payment Processing and other...

  • Claims Manager

    2 days ago

    Tampa, United States Everspan Group Full time

    Job Summary: This role functions as a liaison between the Everspan Claims Department and its business partners (underwriting, MGAs, TPAs, reinsurers, brokers, insureds and claimants) by providing necessary administrative support as well as serving as a back-up resource to the Claims Team in the First Notice of Loss, Payment Processing and other...

  • Senior Claims Attorney

    2 weeks ago

    Tampa, United States Lemery Connects Recruiting & Consulting Full time

    Job Posting: Senior Claims AttorneyLocation: Tampa, FLReports to: Vice President - ClaimsBasic Function: Our client is seeking a Senior Claims Attorney to support its claims operations and oversee the administration of claim notices, establishment and management of claim reserves, investigation, administration, and resolution of complex claims. The Senior...

  • Claims Trainee

    1 week ago

    Tampa, United States AssuranceAmerica Full time

    Job Description Our Company: At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do. This is an opportunity to join a dynamic team in a...

  • Senior Litigation Claims Examiner

    1 week ago

    Tampa, United States Heritage Insurance Full time

    Position Summary: Investigates, evaluates, reserves, negotiates and settles assigned claims in accordance with Best Practices. Provides quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manages claims by completing essential functions including contacts, investigations,...

  • Director of Operations

    4 weeks ago

    Tampa, United States Fil Staffing LLC Full time

    Job DescriptionJob DescriptionDirector of OperationsClassification: Full-Time / Direct-HireFil Staffing is looking for a Director of Operations to work onsite to Tampa, FL. Organizational Overview and SummaryHealthcare is the fastest growing industry in the US creating $4.3T in healthcare related products and service revenue. Over 65% of the revenue is...

  • Director of Operations

    1 month ago

    Tampa, United States Riptide Search Full time

    Job Title: Director of Operations (CFA)Company Overview: We are a dynamic and innovative Financial company dedicated to to our clients. We are seeking a highly skilled and experienced Director of Operations with a strong financial background and a CFA certification to join our team and drive operational excellence.Job Description: As the Director of...

  • Director of Operations

    4 weeks ago

    Tampa, United States Riptide Search Full time

    Job Title: Director of Operations (CFA)Company Overview: We are a dynamic and innovative Financial company dedicated to to our clients. We are seeking a highly skilled and experienced Director of Operations with a strong financial background and a CFA certification to join our team and drive operational excellence.Job Description: As the Director of...

  • Director of Operations

    5 days ago

    Tampa, United States Riptide Search Full time

    Job Title: Director of Operations (CFA) Company Overview: We are a dynamic and innovative Financial company dedicated to to our clients. We are seeking a highly skilled and experienced Director of Operations with a strong financial background and a CFA certification to join our team and drive operational excellence. Job Description: As the Director of...

  • Director of Operations

    1 week ago

    Tampa, United States Family First Health Care Full time

    Family First Healthcare Services - Director of Operations Home Care & Non- Emergency Medical Transportation Family First Healthcare Service provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patients quality of life. We are seeking an experienced home care and sales leader to...

  • Director Call Center

    4 weeks ago

    Tampa, United States Marpai Health Full time

    Job DescriptionJob DescriptionThe Director Call Center reports to the Vice President Operations and is responsible for overseeing all layers within the Customer Service department.  The Director Call Center is responsible for ensuring that Marpai Call Center meets all objectives and key results (OKRs).  The Director is responsible for ensuring call center...

  • Director, Operations

    4 weeks ago

    Tampa, United States Tricon Residential Full time

    Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide...

  • Director of Operations

    4 weeks ago

    Tampa, United States FloodGate Medical Inc Full time

    About Caldera Medical Caldera Medical is a medical device company solely focused on women's health with a commitment to our mission of "Improving the Quality of Life for Women!" We develop, build and market best in class surgical products for the treatment of Stress Urinary Incontinence and Pelvic Organ Prolapse. Working closely with surgeons to help those...

  • Director, Network Operations Lead

    7 days ago

    Tampa, United States Pfizer Full time

    Ensure network services are meeting the quality and reliability outcomes expected by customers: identify and proactively review health indicators, taking actions as required. Manage a team of Pfizer employees and vendor personnel delivering day-to-da Network Operations, Director, Operations, Reliability Engineer, Network, Lead, Technology