Claims Manager
3 weeks ago
Job Summary:
This role functions as a liaison between the Everspan Claims Department and its business partners (underwriting, MGAs, TPAs, reinsurers, brokers, insureds and claimants) by providing necessary administrative support as well as serving as a back-up resource to the Claims Team in the First Notice of Loss, Payment Processing and other administrative functions as needed.
Primary Duties/Responsibilities:
Manage and maintain claims email inbox and provide telephone support for claims calls
Complete claim system transactions as assigned, including new claim set ups (if needed) and triaging new claims to the correct line of business
Provide daily work oversight in support of Head of Claims and Professional Staff
Serve as a technical expert for claims and acts as a problems solver for systems and procedural matters
Assist Management in reviewing existing and future processes to ensure best practices are implemented and followed
On an ad-hoc basis, support Ambac-Group claims initiatives, including but not limited to advising on claims/TPA diligence and overall claims/TPA operational matters
Provide training, support and clarification to others as requested
Work with business partners to ensure the timely processing of information related to insurance policies
Analyze and validate data to ensure accuracy and quality
Provide oversight to TPAs and any third party vendors as needed
Assist in problem solving all clerical processes and coding entries
Assist in Vendor Payment Allocation and TPA account funding
Responsible for operational readiness of TPAs
Assist with coordination of projects and special assignments such as audit preparation
Access information in response to inquiries from attorneys, brokers, insureds and outside business partners
Maintain records and complete projects specific to accounts handled by Management
Gather necessary information compiling ad hoc claims reports
Maintain panel counsel list and preferred vendor list as directed by Head of Claims
Monitor and respond to critical business and customer needs in a timely and professional manner
Ensure establishment of a working electronic data exchange initiatives, including claims bordereaux transmission process
Import of all TPA bordereaux for evaluation and reconciliation
Improve quality, simplify processes, and reduce cycle times of claims procedures
Education, Experience, and Other Qualifications:
Bachelor's degree or equivalent experience
5+ years insurance and/or claim handling experience (commercial claims a plus)
Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
Excellent communications (telephone, e-mail and interpersonal) skills as required
Exceptional attention to detail and a customer-centric outlook
Strong analytical and organizational skills
Software: All Windows operating systems, Microsoft Word, Excel
Knowledge of various claim systems and claim processing.
Ability to analyze, think outside the box and build long-standing relationships
Proven success collaborating with team members at all levels of the organization
Good sense of timing and the ability to recognize and solve problems
Ability to prioritize and allocate work actions based on importance, value, urgency and customer needs
Please No Recruiter Solicitations.
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