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Attractions Manager

2 months ago

Gilbert, United States FatCats Full time

**Attractions Manager**

**Starting Pay Range**: $53,000-$55,000/Yr

**Full Time/Part Time**: Full-time, Salary

**Schedule**: This will be a flex schedule role. It will include opening shifts, mids, and a minimum of 1 to 2 closing shifts a week

**Benefits**: 401k; Paid PTO; Paid Holidays; Paid Pregnancy & Parental Leave; Health/Dental/Vision/ Employer Paid Life, Voluntary Life, AD&D Insurance, Employer contribution to Health Savings Account (HSA); Tea Member Perks and Discounts.

We are looking for an experienced Attractions Manager who is passionate about elevating the guest experience, maintaining guest satisfaction, and exceeding guest expectations through the day-to-day operations of our arcade and other attractions. Because our Attractions Manager leads, schedules, trains, and develops team members, we are looking for an individual with great communication skills, patience, and who recognizes the importance of training and development of team members through mentoring and coaching. This position reports to the Assistant General Manager.

**Why FatCats**

**FatCats Mission, Values, and Culture**

**FatCats Mission Statement**

We delight and connect people... one film, one game, one experience at a time.

**Leadership Principles**

Humility - We listen first.

Trust - We believe in each other.

Excellence - We get better every day.

Team - We show up for each other

Stewardship - We lead our part

**FatCats Culture**

Communication
- We uphold an "open door policy" because we want to hear your ideas, thoughts, and concerns.
- We encourage good communication and discourage unproductive complaints and gossip to cultivate a positive culture.

Personal Development
- We actively develop our team members to help them reach their professional and personal goals.
- We strive to promote internally as much as possible and love to see team members find success within our organization.

Individuality
- We encourage you to bring your unique personality and to be authentic in your interactions with our guests and other team members.
- We value your time at work as well as at home and promote a balance between the two.

**Requirements**:
**Duties and Responsibilities**
- Oversee the Guest Experience & Operations side of our Attractions areas:

- Bowling Operations
- Arcade Operations
- Glow Golf Operations
- Cinema/Projection Operations
- Assisting in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service and cleanliness of the main lobby, bathrooms, and theaters.
- Train and develop Team Members in all attraction's areas.
- Partner with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members.
- Assist with the orders/inventory, replenishment, and functionality of our redemption stockrooms and redemption arcade floor rooms.
- Participate in company's leadership programs and weekly calls.
- Ensure all arcade games and projectors are regularly being serviced, maintained, and cleaned.
- Troubleshoot and diagnose issues with arcade games and projectors, compile necessary part orders for Attractions Manager, and complete mechanical, electrical, hardware, and software repairs.
- Provide IT support for POS software, VOIP phones, and merchant processing hardware.
- Maintain all hardware elements of theater projectors, audio, and video systems of the center.

**Required Skills and Qualifications**
- 1-2 years leadership experience.
- Personable but professional demeanor.
- Strong organizational and time management skills with excellent attention to detail.
- Ability to work well in a fast-paced environment and to problem solve effectively.
- Proven ability in leadership, communication, and negotiating skills.
- Take initiative as a self-starter known to work with integrity while also being a strong team player.
- Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
- High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize with others, defuse conflict, show adaptability, and demonstrate good judgment.
- High School Diploma or GED (required).
- Able to lift 35 pounds.

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