Current jobs related to Front Desk Agent - Queensbury - Holiday Inn Express Queensbury

  • Hotel Front Desk Agent

    5 days ago

    Queensbury, United States Six Flags Full time

    Courteously welcome all guests and provide excellent service to ensure guest satisfaction Adhere to house rules, departmental policies, and safety standards Communicate clearly with guests and management Respond to or channel any guest requests/compl Hotel, Front Desk, Agent

  • Front Desk Coordinator

    2 weeks ago

    Queensbury, New York, United States Warren Center Full time

    Job SummaryWarren Center is seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our business functions.Key ResponsibilitiesFront Desk Operations: Greet visitors,...

  • Hotel Front Desk Agent

    3 months ago

    Queensbury, United States Great Escape Lodge Full time

    What You Will Be Doing Courteously welcome all guests and provide excellent service to ensure guest satisfaction Adhere to house rules, departmental policies, and safety standards Communicate clearly with guests and management Respond to or channel any guest requests/complaints to the department or proper manager Handle guest billing in a responsible and...

  • Hotel Guest Services Representative

    7 hours ago

    Queensbury, New York, United States Six Flags Full time

    Job SummaryWe are seeking a highly skilled and courteous Hotel Front Desk Agent to join our team at Six Flags. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors.Key ResponsibilitiesWelcome and greet guests in a friendly and professional mannerRespond to...

  • Hotel Receptionist

    4 days ago

    Queensbury, New York, United States Six Flags Full time

    Key ResponsibilitiesProvide exceptional service and ensure guest satisfaction by warmly welcoming all visitorsAdhere to house rules, departmental policies, and safety standardsEffectively communicate with guests and managementEfficiently handle guest requests and feedbackAbout the RoleWe are seeking a Front Desk Agent to contribute to our hotel team's...

  • Group Coordinator

    3 months ago

    Queensbury, United States Great Escape Full time

    What You Will Be Doing Maintain an environment of professionalism To adhere to house rules, departmental policies, and safety standards Communicate clearly with guests and management Respond to or channel any guest requests/complaints to the department or proper manager Use problem-solving skills to professionally handle any guest issue, question, or...

  • Group Coordinator

    3 months ago

    Queensbury, United States Great Escape Full time

    Job DescriptionWhat You Will Be DoingMaintain an environment of professionalismTo adhere to house rules, departmental policies, and safety standardsCommunicate clearly with guests and managementRespond to or channel any guest requests/complaints to the department or proper managerUse problem-solving skills to professionally handle any guest issue, question,...

  • Afternoon/Evening Receptionist

    4 months ago

    Queensbury, United States Warren Center Full time

    Warren Center - Warren Center is hiring a Front Desk Receptionist in Queensbury, NY. Duties Include:Greet visitors, prospective candidates and other visitorsAnswer telephones and direct the caller to the appropriate associateProvide callers with information such as company address, directions to the company location, company fax numbers, website, and other...

  • Housekeeping Operations Manager

    3 weeks ago

    Queensbury, New York, United States Six Flags Full time

    About the RoleWe are seeking a highly skilled and experienced Housekeeping Manager to join our team at Six Flags. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction in our hotel.Key ResponsibilitiesOversee the daily operations of the housekeeping department, including...

  • Overnight Lodge Coordinator

    3 months ago

    Queensbury, United States Great Escape Full time

    What You Will Be Doing Maintain an environment of professionalism To adhere to house rules, departmental policies, and safety standards Communicate clearly with guests and management Respond to or channel any guest requests/complaints to the department or proper manager Use problem-solving skills to professionally handle any guest issue, question, or...

  • Customer Service Rep(03505)

    4 weeks ago

    Queensbury, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll...

Front Desk Agent

3 months ago

Queensbury, United States Holiday Inn Express Queensbury Full time

Duties and responsibilities

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Job purpose

©2016 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. Use of this resource, or any part thereof, is not required by any license agreement, brand standards, or otherwise. This resource is an optional guide that owners and managers of franchised hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. No company in IHG, or any employee or agent thereof, seeks, requires or has any control or direction of any hiring, compensation, termination or other employment-related decisions at franchised hotels.

Front Desk Agent

Department: Front Office

Typically Reports To: Front Office Manager
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Issue, control and release guest safe-deposit boxes in line with hotel procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

Date

Employee Signature

Employee Name (Print)

This job requires ability to perform the following:
Other:
Qualifications and requirements
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms
- Handling objects, products and computer equipment
- Basic computer skills to operate various property management and reservations systems, etc.

High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent local language. Additional language skills preferred but not required depending on location of hotel.
- Being passionate about people and service
- Strong communication skills essential when interacting with guests and employees
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Basic math skills are used frequently when handling cash or credit.
- Problem solving, reasoning, motivating and training abilities are often used
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

©2016 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. Use of this resource, or any part thereof, is not required by any license agreement, brand standards, or otherwise. This resource is an optional guide that owners and managers of franchised hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. No company in IHG, or any employee or agent thereof, seeks, requires or has any control or direction of any hiring, compensation, termination or other employment-related decisions at franchised hotels.

**Job Types**: Full-time, Part-time

Pay: From $16.00 per hour

**Benefits**:

- Employee discount
- Paid ti