Overnight Lodge Coordinator

3 weeks ago


Queensbury, United States Great Escape Full time

What You Will Be Doing

  • Maintain an environment of professionalism
  • To adhere to house rules, departmental policies, and safety standards
  • Communicate clearly with guests and management
  • Respond to or channel any guest requests/complaints to the department or proper manager
  • Use problem-solving skills to professionally handle any guest issue, question, or concern
  • Perform other duties as assigned by management
How You Will Do It
  • To adhere to PCI compliance procedures
  • Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out
  • Proper distribution of guest keys and staff keys
  • Completes daily duties as outlined on Night Audit Checklist
  • Answer telephone calls from internal and external guests/customers as well as inter-departmental calls.
  • Compliance with communication protocols for telephone and email
  • Clean guest suites thoroughly and timely to maintain the hotel's standards
  • Keeping carts and closets stocked, clean and free of trash 
  • Ensure that all room linen is cleaned and folded 
  • Maintaining chemical closets clean and stocked 
  • Protect employees, guests, and company property 
  •  Enforce resort policies and procedures
  • Perform security guard role in the absence of an assigned guard; provide assistance to other security guards as necessary
  • Patrol and inspect assigned areas of the resort 
  • Keep unauthorized personnel out of restricted areas 
  • Rapidly respond to active alarms, medical calls, and other emergency situations 
  • Monitor all areas for safety hazards, including fire, theft, and vandalism 
  • Write detailed reports of damage, maintain incident logs, and complete security records using computer-aided records management system 
  • Work alongside law enforcement and other emergency service providers. 
  What You Will Need
  • Must be at least 18 years old
  • For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
  • Computer experience including; proficiency in Microsoft Office (Word, Excel, Outlook)
  • Knowledge of Opera software preferred
  • Prior guest services experience required
  • Should have an enthusiastic and service-oriented attitude
  • Must be able to perform tasks safely and adhere to company policy
  • Possess or have the ability to obtain, and maintain, a New York State Security Guard License 
  • Successfully complete background pre-screening 
  • Ability to share all possible hotel and waterpark knowledge as trained
  • Ability to handle multiple tasks in a fast paced environment
  • Possess organizational skills and attention to detail
  • Must be able to work weekends, holidays, and other shifts as necessary
  • Must be available to work overnight shift (11pm – 7am)
  • Must be able to work independently acting with integrity.
  • Physical qualifications to stand and walk for extended periods of time; ability to stoop, bend, and reach throughout your shift. Able to carry, and balance heavy loads up to 50lbs

 

Why work with us?
  • Flexible scheduling – work as little or as much as you want
  • Paid training
  • DailyPay – work today, get paid tomorrow
  • Advancement opportunities
  • Free admission to ALL Six Flags parks, including White Water Bay
  • Free tickets for friends and family
  • Discounts on passes, food, and merchandise
  • Exclusive employee events
  • Fun rewards, benefits, and more
  • Pay Range: $20-$22/hr

 



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