Tech Support Manager

3 weeks ago


Irwindale, United States ROYPOW (USA) TECHNOLOGY CO., LTD Full time

RoyPow USA is seeking a highly skilled Tech Support specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers, using our innovative lithium batteries.

**Job duties**:

- Providing technical on-site support and training to customers experiencing issues with their lithium batteries for golf carts.
- Troubleshooting technical issues and working to resolve them in a timely manner
- Maintaining accurate and up-to-date records of customer interactions and technical support requests
- Assisting with product installation and maintenance as needed

**Requirements**:

- Must be willing to travel within the US (all expenses will be Covered by the Company)
- Some technical support experience
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Familiarity with lithium batteries (preferred)
- Associates degree in relative field or equivalent experience is preferred, but not required.

**Benefits**:

- Free Medical Insurance
- Vision
- Dental
- PTO
- Holiday Pay

Pay: $65,000.00 - $90,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance

Compensation package:

- Bonus opportunities

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Technical support: 1 year (required)

Ability to Relocate:

- Irwindale, CA: Relocate before starting work (required)

Work Location: On the road



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