State Central Register Call Center Supervisor
4 weeks ago
Location:
Chicago, IL, US, 60616
Job Requisition ID: 37442
DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.
**Title**: PUBLIC SERVICE ADMINISTRATOR Opt 6 - Chicago **SPANISH SPEAKING**BILINGUAL**
**Agency**: Department of Children and Family Services
**Closing Date/Time**: 06/05/2024
**Salary**: Anticipated Starting Salary is $7,660-$9,167 Monthly
**Job Type**: Salaried, Leadership/Management
**County**: Cook
**Number of Vacancies**: 1
**Plan/BU**: Merit Comp
**A RESUME IS REQUIRED TO APPLY FOR THIS JOB POSTING**
**A RESUME IS REQUIRED FOR THIS JOB POSTING**
Agency Statement & Job Responsibilities
1. As State Central Register Call Center Supervisor, directs the operations of the State Central Register Call Center for assigned shift.
2. Serves as full line supervisor
3. Establishes and implements an SCR-based program of staff development and training for subordinate staff
4. Evaluates and approves reports of calls received
5. Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedure changes
6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications & Preferred Qualifications
1. Requires a master’s degree in social work or a related human services field (child, family, and community services, early childhood development, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, social science, social services, or sociology) from a recognized college or university
2. Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master’s degree in a related human services field.
3. **Requires ability to speak and write Spanish at a colloquial skill level.**
**Preferred Qualifications**:
- Prefers 2 years of supervisory experience leading a team of professional staff
- Prefers professional experience evaluating program and personnel performance
- Prefers 2 years of professional experience working in a call center environment
- Prefers professional experience working in a 24 hour/7 day per week operation
- Prefers professional experience conducting quality review
- Prefers professional experience conducting staff training
Conditions of Employment
1. Requires a valid driver’s license and ability to travel
2. Requires ability to pass a background check
Education
Requires a master’s degree in social work or a related human services field (child, family, and community services, early childhood development, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, social science, social services, or sociology) from a recognized college or university
**SPANISH SPEAKING**BILINGUAL**
**Work Hours**: MON-FRI, 8:30am-5pm
**Work Location**: 1911 S Indiana Ave, Chicago, Illinois, 60616
**Job Function: Leadership & Management**
**REQ**; 37442
**PIN**:184058
**PUC**: 90693247
**Supervisor**: Trista Cox
**Agency Contact**:
618-583-2176.
Pay: $91,920.00 - $110,004.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Master's (required)
Work Location: In person
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