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Patient Service Rep
4 months ago
Preferred: at least two years of experience in a medical office or other healthcare call center setting and extensive customer service experience. Familiarity with third-party payer systems: Medicare, Medicaid, and commercial.
As a Call Center Scheduler at our Bucktown dermatology practice - you are a well-rounded customer service professional with extensive admin office. You are able to perform all aspects of a call center: manage a high volume of incoming calls in a small, centralized call center; obtain authorizations, as required by payors, prior to patient being seen; schedule patient appointments, completing on-demand eligibility checking; verify appointment information and notifies nursing staff in accordance with procedure; register and create record for new patients: assist patient in completion of necessary forms and consents; obtain and verifies current insurance information or other financial information, as necessary; update patient demographic data in practice management system; schedule and re-schedule return appointments according to scheduling guidelines; maintain continuity in communication supervisor regarding expected telephone calls, pages, and potential patient service-related; adhere to patient confidentiality and records release policies; utilize office equipment for copying and fax transmission of documents; utilize triage system for all patient related calls, in accordance with triage procedures; answer calls, resolving issues patient have including scheduling, patient balances, if unable to resolve taking messages and forward to the appropriate staff.
This is a full-time (36-40 hours), on-site position, which requires you to be able to work on Saturdays, as well as late evenings. Starting compensation range is $18-$20 an hour depending on experience.
You are a detailed-oriented, proactive, initiative-taking individual with a passion for healthcare. You possess excellent written and verbal communication skills; working knowledge of computer applications: word processing, medical office management and spreadsheet; ability to accurately record and transmit detailed information.
Our Bucktown Practice - Dermatology + Aesthetics - is a modern and fast-paced practice well-known for its extensive offerings of skincare treatments, high standard of services, excellent quality of patient care, and diverse team of exceptional individuals. It is located in the newly retrofitted Elston Corridor in the Bucktown neighborhood, at 1765 N. Elston Avenue. We are close to public transportation (Blue and Brown Lines) and near the busy Lincoln Park and Wicker Park Neighborhoods.
We are VitalSkin Dermatology, a growing dermatology company with several locations in and around the City of Chicago. Our professional, fast paced, busy clinical environments offer fun, resilient, accountable, courageous, and entrepreneurial teams, who are helping to grow a young and energetic company. We offer our employees merit based competitive pay, on-the-job training, and direct hands-on experience with patients. Our benefits include healthcare (medical, dental, and vision), health savings, flexible savings, commuter benefits, voluntary insurance, 401K retirement, employee assistance program, paid time off (holidays, sick time, and vacation), and complimentary or discounted services. At VitalSkin Dermatology - we believe in having fun, being a team, being resilient, being accountable, being courageous, and being entrepreneurial
