Client Services Manager

6 days ago

Chicago, United States Sound Specialists Full time

**Who will love this job**:

- A helper - you love working with people and get a rush when you can help people solve problems.
- A doer - You thrive in a fast-paced environment; we move quickly and need you to be flexible and move fast too
- An organizer - You have superb organizational skills, attention to detail, and ability to outline and execute a plan in a methodical, structured way
- A calm spirit - You have the ability to demonstrate poise, tact and diplomacy when dealing with internal and external stakeholders
- A strong communicator - You can communicate with stakeholders at all levels of an organization with ease; you understand how to handle highly confidential information too
- A leader - you are high energy and enjoy collaborating with people, working on complex problems, and guiding a team to achieve objectives.
- A tinkerer
- you love figuring out how things work and solving problems.

**What you'll do**:

- Oversees Day-to-Day operations of the Client Services Department.
- Manage support ticketing system and moves tickets through support pipeline.
- Accepts incoming client requests and acts as level one technical support for client issues.
- Prepares daily schedule for service technicians and manages service department's sales orders.
- Audits all service calls for proper billing.
- Ensures that vans are properly maintained, and inventories are stocked.
- Works with design/engineering and sales departments on system documentation and proposals. Part of on-call remote service team. Responsible for all billing and invoicing of daily service calls.
- Follow-up on overdue invoices.
- Maintains low AR in accounting system for service call.
- Responsible for all RMAs to manufacturers and works with Technical Support Manager to resolve repair requests.
- Run weekly Client Services Department Standup meeting and open case review

**Requirements**:

- Proven experience in low voltage/home automation technologies
- Ownership mindset
- Superb verbal and written communication abilities with clients.
- 5+ years of experience in low voltage, audiovisuals, security, in a residential setting
- Crestron, Lutron, Savant, Control4 experience preferred.
- Networking experience: Cisco and Unifi experience preferred.
- Excellent organizational and time-management skills
- A team player with leadership abilities

**Benefits**
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- What are your salary expectations?

Ability to Commute:

- Chicago, IL 60642 (preferred)

Ability to Relocate:

- Chicago, IL 60642: Relocate before starting work (required)

Work Location: In person

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