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Client Services Manager
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We are seeking a highly skilled and dynamic Client Services Manager to join our innovative smart home automation company. As a Client Services Manager, you will play a pivotal role in ensuring exceptional customer satisfaction by overseeing and enhancing our client services operations. Your expertise in smart home technology combined with your excellent communication and problem-solving skills will enable you to deliver an outstanding customer experience.
This position has a salary in the $75k-85k range with bonus eligibility, health benefits, retirement (401k, IRA), PTO/vacation, training & development and more. The role will work primarily onsite in the N Chicago Wicker Park area with no travel requirement.
What you'll do:
- Oversees Day-to-Day operations of the Client Services Department.
- Manage support ticketing system and moves tickets through support pipeline.
- Accepts incoming client requests and acts as level one technical support for client issues.
- Prepares daily schedule for service technicians and manages service department's sales orders.
- Audits all service calls for proper billing.
- Ensures that vans are properly maintained, and inventories are stocked.
- Works with design/engineering and sales departments on system documentation and proposals. Part of on-call remote service team. Responsible for all billing and invoicing of daily service calls.
- Follow-up on overdue invoices.
- Maintains low AR in accounting system for service call.
- Responsible for all RMAs to manufacturers and works with Technical Support Manager to resolve repair requests.
- Run weekly Client Services Department Standup meeting and open case review
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
