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Client Service Manager, Managed Service
4 months ago
** Client Service Manager, Managed Service**
* Account Management
* Chicago, United States
** Client Service Manager, Managed Service**
** Job description**
**Who we are**
Verve Groups consumer-first advertising suite is a leader in consolidating data, demand and supply technologies to create better business outcomes for advertisers and publishers. With a privacy-first approach, Verve Groups full-stack programmatic solutions are built for brand-safe environments and trusted by top 100 advertisers with direct connections to 4,000+ publishers and apps globally. Verve Group is part of Media and Games Invest (MGI) and has an international presence with 20+ offices worldwide. Learn more at .
Verve Group is seeking individuals eager to manage all client service aspects of a sales cycle. The **Client Services Manager** ideates and executes strategic solutions that will achieve clients KPIs and objectives. The CSM oversees the entire process from pricing and campaign structure to creative execution and seamless campaign launch. This role serves as the main client contact for all mid-campaign questions and optimizations, as well as performance reporting. The CSM works closely with the Sales team and acts as a liaison to Verves internal stakeholders. This is a customer service role where outgoing, organized, analytical individuals can thrive in a fast-paced, collaborative environment. The position is best suited for a problem-solver with excellent time management skills, who can provide equal attention to a wide range of client needs and build lasting client relationships.
**RESPONSIBILITIES:**
* Collaborate with Sales to determine a clients campaign objectives in order to craft custom RFP responses, including pricing, targeting, creative tactics, and attribution measurement
* Act as a key leader and liaison between client and Revenue Operations, Analytics, Creative, UX, and other internal departments
* Provide insightful sales collateral for pre- and post-sale presentations intended to drive retention and continued account growth
* Deliver exceptional customer service by providing timely deliverables and managing client expectations, while showcasing Verve Group capability expertise
* Assist in monitoring pacing, performance, and opportunities for campaign optimizations and upsell
* Provide final reporting, insights, and recommendations inclusive of ad engagement metrics, foot traffic measurement, and 3rd party study results
** Requirements**
* Bachelors Degree in Marketing, Communications or related field, or equivalent work experience.
* 1-2 years experience in a digital media environment, preferably in mobile and CTV
* Dynamic personality able to effectively engage and influence a variety of audiences, including internal team members and external client contacts
* Proven understanding of digital media terminology and mobile industry trends
* Excellent communication, and presentation skills, ability to prioritize multiple responsibilities in a fast-paced environment
* Proficiency in Microsoft Office, particularly Excel and PowerPoint
* Acquaintance with 3rd Party data providers (Nielsen-Catalina, Live Ramp), research/measurement providers (comScore, Millward Brown, 9D, 4S/Placed), and Programmatic introduction is a plus
**What We Offer**
* Unlimited PTO
* 12 paid holidays
* 401(k) Retirement plan with company match
* Comprehensive benefits package including Medical, Dental, Vision, Disability and Life Insurance
* Parental Leave Policy
* Employee Assistance Program
* FSA & Commuter Benefits
* Pet Insurance
* Accident Insurance
* Identity Theft Protection
* Wellness Reimbursement Program
* Learning and Development Stipend
Verve Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
