Customer Service/compliance Agent
3 weeks ago
The **Department of Revenue** is seeking to fill multiple Bilingual Revenue Agent positions (fluent in Spanish and English) in our Customer Service and Compliance Bureaus.
**Position Summary**:
**All**: Provide quality customer assistance and acquire additional information to help customers with tax questions. Positions require a high degree of independence, initiative, technical knowledge and ability to communicate across the organization.
**Collections**: These positions are responsible for collecting overdue taxes and other government debts by responding to customers and promoting tax compliance, negotiating payment arrangements, initiating involuntary collection actions, and using problem solving skills to identify collection sources and move accounts to resolution. These positions also review financial forms and a debtor's resources to determine ability to pay. Work is done from the office in a call center environment. Positions are in Madison, Milwaukee, Appleton, Green Bay, Eau Claire, and Wausau.
We support a **healthy balance between personal and professional life**, including a flexible work schedule. Probationary period is 18-months.
DOR is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Pay: From $23.94 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Call center
- In-person
Work Location: In person
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