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Entry Level IT Assistant/help Desk Support

3 months ago

Seymour, United States Contractor Nation Full time

Contractor Nation continues to grow and so does its network of home service contractors across North America. We are a unique company looking for an energetic and positive person who wants to grow professionally and help others grow, too.

We are looking for an enthusiastic specialist to provide Tier 1 service to our employees, both local and remote.

ESSENTIAL DUTIES INCLUDE:

- Provide user level technical support for end users, computers, printers, etc.
- Assist with end user system updates and monitoring, including: patch management, spyware removal and testing, virus checking, ensuring backup of data files, etc.
- Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.
- Assist with implementation of new servers, technology, etc.
- Provide high degree of professionalism, end user satisfaction, and work well with others.

OTHER RELATED DUTIES:

- Assist with technical documentation of systems and processes.
- Assist with creation and documentation of IT systems and networks.
- Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
- Perform other duties as needed.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

- Previous experience with computer troubleshooting and repair.
- Experience with MS Office products.
- Must have basic knowledge of current technologies available in the IT world.
- Good troubleshooting skills, using logic and common sense.
- Work independently and assist with multiple projects, priorities, and locations.
- Willingness to work with many different people.
- Ability to be courteous and helpful under pressure with interruptions.
- Must show aptitude and desire to learn new skills on the job.
- Be able to communicate clearly and precisely, both orally and in writing.
- Physical ability to perform essential job functions.

DESIRABLE (not required) KNOWLEDGE, SKILLS AND ABILITIES:

- Apple product knowledge. (Mac OSX, iPad, iPhone)
- Proficiency with Microsoft 365, Azure, and Intune Services

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- Monday to Friday

Ability to Relocate:

- Seymour, CT 06483: Relocate before starting work (required)

Work Location: In person