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IT Support Specialist

2 months ago

Seymour, United States AISIN World Corp. of America Full time

Job Title: IT Support Specialist

Company: AISIN World Corp of America

Department: DX / Infrastructure & Security

Location: Seymour, IN


Position Responsibilities

The incumbent is expected to perform the following functions that the company has determined are essential to this position:

  • Adhere to company IT processes and security
  • Contribute to the creation and maintenance of End User Services (EUS) related (e.g. Process, Policy, etc.) documentation.
  • Perform tasks according to existing endpoint support related documentation.
  • Perform tasks according to existing client related process documentation.
  • Perform tasks related to maintaining endpoint applications (e.g. Anti-virus, Word, Excel, etc.)
  • Provide desktop/desk side support in line with business applications and processes.
  • Troubleshoot and resolve endpoint issues up to and including data-link layer of the OSI model.
  • Troubleshoot and resolve printer issues for end users.
  • Troubleshoot and escalate user endpoint issues to the IS Analyst III when necessary.
  • Ensure appropriate Endpoint configuration backups occur as required.
  • Build desktop and mobile devices according to company requirements using existing tools, images, etc.
  • Provide technology support for conferencing tools and ensure the ready availability of meeting room resources such as presentation software and audiovisual systems.
  • Assist with hardware and software inventory tasks.
  • Other tasks and duties as assigned.


Required Skills and Abilities

Essential Skills and Experience:

  • Ability to effectively support Windows 10\11 OS, Office 365 apps, Lenovo PCs, and Apple iPhones.
  • User and computer object MACDs in Active Directory and O365 Tenant
  • Basic knowledge of IT infrastructure.
  • Basic knowledge of Microsoft Office 365, endpoint technologies & related end user productivity tools.
  • Effective problem solving and quick resolution of Endpoint issues.
  • Self-starter who can execute tasks with minimal oversight.
  • Well-organized and able to prioritize tasks, projects, etc. to maintain a high productivity level.
  • Ability to interact with users directly and participate in problem solving discussions.
  • Ability to review and execute instructions from complex technical documents.


Beneficial Skills and Experience

  • Help Desk operations and ticket management. InvGate Help Desk Application knowledge is a plus.
  • Basic knowledge of networking, WAN, server, etc. components a plus.
  • Knowledge of automotive manufacturing IT equipment (e.g. Scan guns) a plus


Education/Training/Certifications

  • Bachelor's degree in IT related field is desired. Equivalent experience will be considered.
  • At least one relevant technology (e.g. Microsoft, ITIL, CompTIA+, etc.) specific certifications desired.


Travel Requirements

  • Approximately 5 %
  • Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.


Work Environment Requirements

With reasonable accommodation:

  • Must be able to operate a personal computer, telephone, and other office equipment.
  • Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
  • Must be able to work effectively in a fast-paced environment.
  • Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
  • Must be able to operate as an effective team member.
  • Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.


Attendance/Work Hour Requirements

  • Must maintain an acceptable attendance record.
  • Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.