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Systems Support Analyst

2 months ago

Seymour, Indiana, United States AISIN World Full time

Position Overview

The Information Systems Analyst plays a crucial role in ensuring the efficiency and effectiveness of our IT operations. This position involves adhering to established IT protocols and contributing to the overall security of our systems.

Key Responsibilities

  • Follow company IT processes and maintain security standards.
  • Assist in the development and upkeep of documentation related to End User Services (EUS).
  • Execute tasks as per existing documentation for endpoint support and client processes.
  • Manage and maintain endpoint applications such as antivirus software and productivity tools.
  • Provide desktop and desk-side support aligned with business applications.
  • Troubleshoot and resolve endpoint issues, ensuring efficient operation.
  • Handle printer issues and escalate complex problems as necessary.
  • Ensure regular backups of endpoint configurations.
  • Assemble desktop and mobile devices according to company specifications.
  • Support technology for conferencing tools and ensure availability of meeting resources.
  • Assist with inventory management of hardware and software.
  • Perform additional tasks as assigned.

Required Skills and Qualifications

  • Proficient in supporting Windows 10/11 OS and Office 365 applications.
  • Experience with Active Directory and O365 Tenant management.
  • Basic understanding of IT infrastructure and networking.
  • Strong problem-solving skills with a focus on quick resolution.
  • Self-motivated with the ability to work independently.
  • Organized and capable of prioritizing multiple tasks effectively.
  • Excellent communication skills for direct user interaction.
  • Able to interpret and execute complex technical instructions.

Preferred Skills

  • Experience in Help Desk operations and ticket management systems.
  • Familiarity with automotive manufacturing IT equipment is a plus.

Education and Certifications

A Bachelor's degree in an IT-related field is preferred, though equivalent experience will be considered. Relevant technology certifications such as Microsoft, ITIL, or CompTIA+ are desirable.