Call Center Representative

2 weeks ago

Jersey City, United States Communiboost Full time

Our vision at **Communiboost** is to be the catalyst for transformative communication and in the digital landscape. We envision a future where businesses seamlessly connect, share knowledge, and innovate together, transcending geographical boundaries.

**Position Overview**:
Communiboost is seeking a motivated and customer-focused Call Center Representative to join our team in Jersey City, NJ. As a Call Center Representative, you will be the first point of contact for our clients, providing exceptional customer service and support.

**Responsibilities**:

- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide information about Communiboost’s products and services, answer questions, and resolve issues.
- Assist customers with technical support, troubleshooting, and guidance on using our software solutions.
- Document customer interactions and maintain accurate records in the CRM system.
- Follow up with customers to ensure their issues are resolved and they are satisfied with Communiboost’s services.
- Escalate complex issues to the appropriate department or team member for resolution.

**Qualifications**:

- High school diploma or equivalent.
- Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Strong problem-solving skills and the ability to handle difficult or complex customer issues.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Positive attitude, adaptability, and a willingness to learn and grow in a dynamic industry.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with employer matching.
- Professional development opportunities and tuition reimbursement.
- Fun and inclusive company culture with team-building activities and social events.

Pay: $21.16 - $22.31 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

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