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Call Center Representative

4 months ago

Kansas City, United States Fresh Form Draft Full time
Job DescriptionJob DescriptionDescription  Fresh Form Draft, a leading architectural firm in Kansas City, MO, is seeking a dedicated and customer-focused Call Center Representative. This role involves handling inbound and outbound calls, providing exceptional customer service, and supporting clients with their inquiries and issues. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to work efficiently in a fast-paced environment. 

Company: Fresh Form Draft
Location: Kansas City
Salary: $850 to $1250 per week
Schedule: Full Time, Monday to Friday

Key Responsibilities
  • Customer Service: Answer incoming calls from clients, addressing inquiries, providing information about our services, and resolving issues.
  • Outbound Calls: Make outbound calls to follow up with clients, schedule appointments, and provide updates on projects.
  • Documentation: Accurately record and update customer information in the company database.
  • Problem Resolution: Handle customer complaints and provide appropriate solutions, escalating issues to the relevant departments when necessary.
  • Communication: Collaborate with other departments to ensure client needs are met and provide feedback to improve customer service processes.
  • Reporting: Prepare and maintain call reports and performance metrics.


Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate’s or bachelor’s degree is a plus.
  • Previous experience in a call center or customer service role preferred.
  • Excellent verbal and written communication skills.
  • Proficiency in using call center software and Microsoft Office Suite.
  • Strong problem-solving skills and attention to detail.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Professional and courteous phone etiquette.


Benefits
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off (PTO) and holidays.
  • Opportunities for professional development and career growth.
  • Supportive and team-oriented work environment.