Operations Manager

2 weeks ago

Brooklyn, United States Chick-fil-A Full time

**Description**:
The Operations Manager (OM) will work directly with the Senior Operations Manager, Director of Operations, and other members of the leadership team to execute strategies that focus on delivering world-class hospitality and crave-able food while adhering to all Chick-fil-A standards. While being an ambassador of the brand, the Operations Manager will also work closely with other leaders, such as the Catering manager and catering team, to help grow the brand in Brooklyn, NY. The Operations Manager is responsible for coaching the behaviors and providing accountability to all Team Leaders and Team Members who work for the organization. **Those behaviors include **Customers First, working with a sense of urgency to improve our Speed of Service, and ensuring all Chick-fil-A training and procedures are followed. The Operations Manager has the responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required. You must be a minimum age of 21+ years old and have a NY food handlers permit for this job.

NOTEWORTHY BEHAVIORS

**_ What specific behaviors should a person in this position to have to achieve both SUCCESS and ORGANIZATIONAL IMPERATIVES?_**

**Quick to connect**
- Fluent
- Fast-talking
- Lively
- Enthusiastic

**Proactive**
- Takes initiative
- Competitive
- Driven to get things done
- Positive response to pressure

**Job Skill Behaviors**

Demonstrates core values:

- ** Honesty**:

- Own your mistakes, learn and grow from them
- ** Integrity**:

- Do the right thing because it’s the right thing to do. Who are you when no one else is looking?
- ** Commitment
- **Make a promise to give 110% always. Never give up
- ** Pursuit of Excellence
- **In all things you do, do them with honor, dignity, and respect. Be the BEST.

Have a Winning attitude
- Customers First
- Hustle & Drive
- Optimistic
- Seeks Continuous Improvement and development

Strong Work Ethic and High-Performance
- Availability to open and close our restaurant, flexibility
- Ability to open and close the restaurant effectively
- Welcoming to feedback, Self-motivated, and can motivate others
- Ability to coach and develop others; continuous improvement
- Ability to solve problems and make quick decisions when necessary
- Take initiative and ownership of the shift, especially in the absence of a manager
- Can delegate when needed
- Has awareness (360 degrees, head on a swivel)
- Servant Leader, team-oriented with a passion for people and world-class service.
- Well-organized manager with excellent verbal, written, and electronic communication skills
- Ability to work efficiently and keep calm under pressure. Work long hours in a stressful environment.

SUMMARY

The focus of this job is making connections with people, motivating and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm are the keys to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. Knowledge and skill in successfully influencing and persuading others by understanding how their individual needs and motivations link to goals are essential. The job requires a high degree of “selling,” whether of ideas and policies within the organization or products or services in the marketplace. The job environment is fast-paced and results-oriented. While there is an urgency to goal achievement, responsibility for achieving results needs to be shared and effectively delegated when necessary. Initiating projects and processes beyond established organizational practices will often require training and developing others and enlisting their support using a “selling” rather than “telling” communication style. A self-confident, extroverted style that can enliven, engage, and positively impact individuals and groups is essential. The job has a variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and proactively establishing relationships with new groups. Understanding, quickly reacting, and motivating others to adapt to the changing organizational environment are critical to success. In general, the core of this position requires a motivated team builder and organization developer.

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