Dining Associate Ii

2 weeks ago

Wilmington, United States Novant Health Full time

Why Novant Health?
- Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth, as you take advantage of the opportunities to advance to other roles and responsibilities
- 8 Magnet Designated Hospitals
- LeapFrog Grade “A” Ratings at Novant Health facilities
- Novant Health is recognized as one of the Best Places to Work for Disability Inclusion, Forbes Best Employers for Women in 2020, Leaders in LGBTQ Healthcare Equality and 50 Best Places for Women and Managers of Diverse Backgrounds to Work.

About the Job

Location: New Hanover Regional Medical Center

Department: NHRMC Cafeteria

Full Time Equivalent: FTE: 0.800000

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR ROTATE - Rotating shifts

Exempt from Overtime: Exempt: No

Overview

Summary:
Works under the supervision of the Nutrition Care Coordinators, Food and Nutrition Management. Responsible for providing exemplary meal services to patients and maintaining department sanitation standards. Actively assembles and prepares patient trays and nourishments, resolves tray services or food service issues, cleans department spaces and cleans china, utensils, pots and pans. Participates in department performance improvement activities.

**Responsibilities**:
1. Demonstrates a daily commitment to meeting or exceeding the established Standards of Performance. 2. Assembles patient meal trays accurately according to tray ticket and meets department time parameters. 3. Prepares patient menu and nourishment items according to talley and recipe. Follows department portion control and sanitation guidelines. 4. Maintains exemplary customer service in department and initiates efforts to resolve concerns. 5. Cleans equipment and workspaces according to sanitation guidelines. 6. Washes dishes, china, silverware, pots and pans according to department procedures. 7. Delivers patient tray carts to assigned locations. Retrieves patient tray carts after meal service. 8. Practices appropriate written and verbal communication as necessary to support patient care duties and general operations. 9. Supports program operations by demonstrating flexibility and adaptability with work assignments. Follows assigned work schedule and job outlines. 10. Applies sound judgment in problem solving and prioritizing of duties. 11. Manages job duties effectively and efficiently. Performs all required activities with mínimal oversight needed. 12. Advocates for department, medical center and the community. 13. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 14. Performs other duties as assigned.

**Qualifications**:
Credentials:

Education:

Nonessential:

- High School Diploma

Other information:
1. Education: High school diploma or equivalent preferred. 2. Licensure / Certifications: None. 3. Experience: One year’s experience in restaurant or customer service setting preferred.

Other Information

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
- Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
- The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
- All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

**#JoinTeamAubergine #NovantHealth. L**et Novant Health be the destination for your professional growth.

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