Assistant Front Desk Manager

6 days ago


Boston, United States Embassy Suites Boston at Logan Airport Full time

**Hotel Assistant Front Office Manager Job Summary**

**Responsibilities**
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk budget and order office supplies as needed
- Compile occupancy reports and financial information for the General Manager

**Qualifications**
- High school diploma or equivalent certification required
- At least 3 years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry
- Strong knowledge of general hotel industry practices and policies
- Possess excellent management skills, communication skills, and multitasking skills
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel strongly desired

Pay: $50,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- Day shift
- Evening shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 3 years (preferred)

Work Location: In person



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