![The Boxer Boston](https://assets.talentronic.com/brands/employers/logos/000/233/216/logo.png?1402338505)
Front Desk Manager
3 days ago
Opportunity: Front Desk Manager
Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.
Potential Career Path
Front Office Manager – Rooms Division Manager – Assistant General Manager
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee all front office operations in the absence of the Assistant General Manager.
- Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Respond to brand Guest Alerts for resolution as needed.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
- Assist in hotel food and beverage when needed, where applicable.
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
- Review correspondence from guests and incident logs; direct staff according to information obtained.
- Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate's or Bachelor's degree preferred.
- 1 to 3 years hospitality related experience, including front desk operations experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About UsStrongly independent and passionately unique, The Boxer Hotel channels the spirit of Boston, a classic New England city steeped in heritage, culture, and intellectualism. Occupying the city's historic Flatiron Building on the western edge of Bulfinch Triangle, our Boston boutique hotel exudes relaxed sophistication with an urban industrial chic design that draws inspiration from the city's New England roots. With our elegantly appointed guestrooms and suites, smart amenities, and central location close to the neighborhoods of North End, Faneuil Hall and Beacon Hill, The Boxer engages leisure and business travelers alike to experience the true essence of Boston—a metropolitan city with a small-town vibe.
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Source: Hospitality Online
-
Front Desk Agent
4 weeks ago
Boston, Massachusetts, United States Renaissance Boston Waterfront Hotel Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Renaissance Boston Waterfront Hotel, 606 Congress Street, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAs a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest...
-
Front Desk Agent
1 month ago
Boston, Massachusetts, United States Renaissance Boston Waterfront Hotel Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Renaissance Boston Waterfront Hotel, 606 Congress Street, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAs a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest...
-
Front Desk Receptionist
1 month ago
Boston, Massachusetts, United States BENCHMARK SENIOR LIVING Full timeDo you want to work with Seniors and make a difference? Chestut Park at Cleveland Circle has a Per Diem Receptionist position availableThe Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily...
-
Front Desk Receptionist
4 weeks ago
Boston, Massachusetts, United States BENCHMARK SENIOR LIVING Full timeDo you want to work with Seniors and make a difference? Chestut Park at Cleveland Circle has a Per Diem Receptionist position availableThe Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily...
-
Front Desk Agent
1 week ago
Boston, Massachusetts, United States Omni Hotels & Resorts Full timeLocation:Parker House HotelAs you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests...
-
Front Desk Agent
4 weeks ago
Boston, Massachusetts, United States Hyatt Centric Faneuil Hall Boston Full timeAs Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...
-
Front Desk Agent
4 weeks ago
Boston, Massachusetts, United States Hyatt Centric Faneuil Hall Boston Full timeAs Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...
-
Hospital Front Desk Attendant
1 week ago
Boston, Massachusetts, United States Beacon Hill Hospitality Full timeWeekend Hospital Front Desk Attendant Access Control**The Hospital Front Desk Attendant is responsible for creating a safe and positive experience for each person entering the hospital- including patients, visitors and employees. Stationed behind the front desk of the lobby entrance, this crucial position is charged with not only a warm and welcoming...
-
Overnight Front Desk Agent
4 weeks ago
Boston, Massachusetts, United States Accor Full timeCompany DescriptionJoin the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins...
-
Overnight Front Desk Agent
4 weeks ago
Boston, Massachusetts, United States Accor Full timeCompany DescriptionJoin the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins...
-
Front Office Manager
1 week ago
Boston, Massachusetts, United States Moxy Boston Downtown Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Assistant Front Office Manager
1 month ago
Boston, Massachusetts, United States Battery Wharf Hotel Full timeJOB SUMMARYThis is an advanced professional and administrative position responsible for the successful operation of the front office and guest relations functions while maintaining quality standards, profitability and customer satisfaction. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job...
-
Assistant Front Office Manager
4 weeks ago
Boston, Massachusetts, United States Battery Wharf Hotel Full timeJOB SUMMARYThis is an advanced professional and administrative position responsible for the successful operation of the front office and guest relations functions while maintaining quality standards, profitability and customer satisfaction. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job...
-
Director of Front Office
4 weeks ago
Boston, Massachusetts, United States The Newbury Boston Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
-
Director of Front Office
1 month ago
Boston, Massachusetts, United States The Newbury Boston Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
-
Boston, Massachusetts, United States Bunker Hill Community College Full timeLocation: Boston, MA Category: Part Time Non-Benefited Positions Posted On: Thu Feb Job Description: The Center for Self-Directed Learning (CSDL) is looking for a responsible and reliable front desk receptionist. The primary responsibilities will be welcoming students, managing logins, and provide an outstanding customer service. You will also be...
-
Front Desk Agent
4 weeks ago
Boston, Massachusetts, United States Wyndham Boston Beacon Hill Full timeAbout Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Front Desk Agent
1 month ago
Boston, Massachusetts, United States Wyndham Boston Beacon Hill Full timeAbout Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Director of Front Office
4 weeks ago
Boston, Massachusetts, United States The Langham Boston Full timeJob Summary:The Director of Front Office at the Langham Boston is responsible for overseeing all front office operations, ensuring the highest levels of guest satisfaction and service excellence. This leadership role involves managing guest relations, concierge services, front desk operations, and bell services. The Director of Front Office will be...
-
Director of Front Office
4 weeks ago
Boston, Massachusetts, United States The Langham Boston Full timeJob Summary:The Director of Front Office at the Langham Boston is responsible for overseeing all front office operations, ensuring the highest levels of guest satisfaction and service excellence. This leadership role involves managing guest relations, concierge services, front desk operations, and bell services. The Director of Front Office will be...