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Service Director

3 months ago

WilkesBarre, United States Motorworld Full time

Motorworld, a part of MileOne Autogroup, is looking to add a Service Director to our dedicated fixed operation team

Experience Everything MileOne has to Offer:

- Highly Competitive compensation
- Training and mentoring
- Great opportunities for advancement
- Positive, success-driven work environment
- State-of-the-art CRM, Inventory management & Internet resources

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more.

Essential Duties:

- Forecasts goals and objectives for the departments and strives to meet them.
- Hires, trains, motivates and monitors the performance of the assistant service managers
- Prepares and administers an annual operating budget for the service and parts departments.
- Maintains reporting systems required by the Fixed operations Director and the manufacturer.
- Attends manager's meetings.
- Monitors the performance of the service and parts, department.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Holds weekly department meetings.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Fosters professional employee development and coordinates with the fixed operations director to determine the need for advanced training.
- Maintains high-quality service repairs and minimizes comebacks.
- Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
- Handles customer complaints immediately and according to the dealership's guidelines.
- Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
- Develops dealership service and parts pricing plans and recommends to the dealer and fixed operations director.
- Works with parts and service Directors to find ways to improve the overall profitability of the dealership.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serves as liaison with factory representatives.
- Maintains a safe work environment.

Qualifications:

- 5+ years experience in the automotive service industry including at least 2 years managing a large scale dealership operation.
- Strong operational management skills
- Strong customer focus
- Strategic thinker
- Ability to motivate a team to achieve a goal
- Effective team builder and selector/developer of talent
- Effective negotiating/influencing skills

MileOne Autogroup is an equal opportunity employer and we maintain a drug-free work environment.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday
- Rotating weekends

Shift:

- 10 hour shift

License/Certification:

- Driver's License (preferred)

Ability to Commute:

- Wilkes-Barre, PA (required)

Work Location: In person