Staff Content Designer

4 weeks ago

Boston, United States Chewy Full time

**Our Opportunity**:
Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we embrace this vision (and our pets). We craft experiences that aim to delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. Our team of hard-working, collaborative, and fun-loving designers, content designers, researchers, and builders are looking for creative and driven talent to join the pack.

Chewy’s Content Design team uses content to solve problems and create a cohesive experience across the entire Chewy ecosystem. As a content designer at Chewy, you will help pet parents find just the right toys, food, and medicine to help keep them happy and healthy. You will support pet parents who are looking for their next pet, buying an insurance plan or using veterinary telemedicine. You will also contribute directly to content design documentation and processes to take Chewy’s content to the next level.

**What You’ll Do**:

- Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build.
- Lead innovative and systems thinking across a range of products, platforms, and devices with a bias for action and a customer focus.
- Guide the content design process for your projects from end to end: Discovery and concept ideation, flows and proto-content, and full-fidelity designs.
- Collaborate with product managers, developers, content strategists, user researchers, and other designers.
- Champion cohesion and consistency to unite a growing family of products while building a culture of invention and innovation.
- Clearly present your content design process, inspiration, and decisions to stakeholders, including C-suite executives.
- Nurture Chewy’s culture and principles within the content design team and set new standards for executional and operational excellence.

**What You’ll Need**:

- 7+ years of experience with user experience writing, content strategy, content design, or similar
- A track record of delivering high-quality UI copy that delivered results and demonstrates the depth of your skills as a problem-solver and writer, illustrated in a portfolio or case studies
- Achieved mastery of a core set of design skills in content strategy, UX writing, and information architecture
- Demonstrated communication, presentation, and interpersonal skills that clearly communicate complex concepts across different audiences and levels of the organization
- A proven ability to evaluate the customer and business impact of your design decisions inside and outside your own product area
- Bachelor’s Degree (English, Communications, Design, or HCI preferred) or equivalent work experience within a related field
- Position may require travel and will require time in the local office.

**Compensation & Benefits**:
**To access Chewy's Customer Privacy Policy, please click **here**. To access Chewy's California CPRA Job Applicant Privacy Policy, please click **here**.

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