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Patient Account Representative

4 months ago

Phoenix, United States Concentra Full time

Overview:
Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

Performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

**Responsibilities**:

- Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
- Processes rebills and composes correspondence to customers
- Monitors and reviews account aging reports to ensure timely collection
- Reviews documents and reconciles discrepancies and makes needed adjustments
- Performs account payment reconciliations with incoming receipts
- Prepares and distributes periodic reports on A/R and past due accounts for management and clients
- Negotiates with clients’ repayment terms on past due accounts
- Makes decisions on referring accounts for collection or writing off
- Trains new employees and assist peers
- Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
- A/R Aging Report
- Determines when adjustments are appropriate and necessary and applies
- Resolves Employer Issues when necessary, such as misapplied or missing payments
- Documentation
- Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting
documentation
- Rebills
- Monitors rebills for open balances and takes appropriate action
- Schedules and distributes work to meet deadlines and facilitate efficient workflows.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:
**Education/credentials**:

- High school diploma or GED equivalent

**Job-related experience**:

- Customarily has at least three or more years of demonstrated collection experience (occupational
health, preferred)

**Job-related skills/competencies**:

- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Familiarity with Microsoft Excel, Outlook, Word experience required
- Ability to communicate effectively and professionally
- Excellent time management skills
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- Excellent writing and documentation skills
- Ability to work independently
- Ability to handle multiple tasks, projects, duties, and priorities, when assigned

Additional Data:

- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans