Home Care Coordinator

2 weeks ago

Cranston, United States A Caring Experience Full time

**$2500.00 Sign-On Bonus**

A Caring Experience is looking to hire an experienced, hard-working, detail-oriented Scheduling Coordinator with excellent customer service and communication skills to provide scheduling coordination for home health aides and companions.

Required Skills/Experience:

- Three years of scheduling experience with a home care agency with the proven ability to work with scheduling software.
- Experience with customer service in high-stress situations; ability to handle client and employee customer service issues in a calm, empathetic manner
- Excellent verbal and written communication skills
- A creative problem-solver and critical thinker that is inspired by thinking outside of the box
- Ability to multi-task successfully and possesses excellent organization skills
- Pleasant and polished phone manner and demeanor
- Key Responsibilities:

- Responsible for scheduling homemakers and companions for clients and coordination of home care services for clients providing excellent customer service
- Lead point of contact for clients and caregivers requesting home care, which includes scheduling nurses and caregivers and any follow-up requests throughout the duration of care
- Work in collaboration with care managers to ensure that client caregiving needs are met.
- Track, manage, and communicate attendance related matters
- Validate any time off availability with the appropriate team members before approval
- Conduct electronic data entry tasks, including reconciling billing/payroll records and bill/pay rates
- Assist with incoming phone calls

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work setting:

- In-person

Work Location: In person

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