Business Quality Manager

1 month ago

Mount Laurel, United States J&J Snack Foods Full time

As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL, ICEE, and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”.

***:This BQM position reports to the VP of FSQA and is the Food Safety and Quality (FSQA) interface responsible for business quality program execution in the field. Position works with JJSF facilities, connecting facility Operations, Quality and Corporate FSQA, regulatory, supply chain, marketing, sales, R&D, and customers.

Key areas of responsibility include field implementation of Corporate FSQA Standards; quality, and Key Performance Indicator (KPI) improvement projects; providing technical leadership for Root Cause Analysis for food safety and quality issues and interfacing with key customer accounts. The individual will identify and work with the facilities to address food safety and quality risks/gaps and facilitate opportunities for new programs, processes, and systems. The position will support new product commercialization, feasibility discussions and the development and implementation of product specifications and monitoring processes to ensure compliance.

This person plays a critical role in assisting with customer engagement as necessary and the development of customer facing communications, and documentation for food safety/quality plans and risk assessments, audit preparation, specification review and compliance, defect standards and training to ensure high level food safety and quality. The individual will influence management on the alignment of FSQA strategies, annual objectives, and CI or plant project plans. The individual will direct and assist with deploying food safety and quality assurance programs across plants, functional areas, and influence plant leadership with FSQA best practices.

Position reports to Corporate HQ, Mount Laurel, NJ with the ability to work remotely from a JJSF plant location.

ESSENTIAL FUNCTIONS:

- Drive field implementation of initiatives focused on product standards, quality, continuous process improvements, and complaint reduction.
- Provide technical leadership for facility (RCA) investigations and communication to key stakeholders on overall quality performance, issue resolution, and KPIs.
- Facilitate customer engagement as necessary in support of issues and inquiry resolution; draft customer facing communications regarding quality or food safety investigations.
- Strong partnership with customers, Sales, R&D, Marketing, and Operations on food safety, quality improvements and product communications.
- Assist in the development and implementation of consumer complaint and foreign material reduction initiatives/programs and comprehensive plans to improve consumer satisfaction.
- Influence management to ensure alignment of FSQA strategies and annual objectives.
- Facilitate and drive key FSQA programs, internal/external audit requirements/preparation, ensure adherence to Corporate FSQA Standards, and lead assigned FSQA strategic initiatives.
- Provide insight and support in the development, implementation, and ongoing tracking of appropriate FSQA performance KPIs.
- Provide direction and support to plant FSQA and cross-functional project teams.

**COMPETENCIES**:

- Ability/skills to objectively lead, collaborate with cross-functional teams, collect data, assess situations, separate facts from sound bites, make sound, risk-based decisions balancing stakeholder needs and protecting brand equity.
- Responsible for new or changes in Corporate Standards on specifications, procedures, quality, and supply plans.
- Troubleshooting facility FSQA issues through RCAs for food safety and quality non-conformance assessments (e.g., risks related to allergens, foreign material, and microbiological).
- Utilize data to drive continuous improvements in: Food Safety & Quality Plan development and implementation, food safety & quality monitoring including weight control.
- Proficiency in FSQA & Regulatory Standards and executing against those requirements.
- Strong knowledge and business acumen to support and influence Marketing, R&D and Operations.
- Knowledgeable in Statistical Process Control programs, Design of Experiment and Process capability studies.

**Required Skills**:

- Excellent organization and time management skills.
- Must be a self-starter and be able to accomplish a versatile and evolving workload.
- Excellent in all forms of communication.
- Innovative, problem solver, flexible, and able to juggle multiple priorities.
- Self-motivated, wi

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