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Shift Leader

3 months ago

Brooklyn, United States Social House Cafe, LLC Full time

**JOB DESCRIPTIONS**

**Head Barista Full Time Key Holder - Opening Shift**

**Work Week Sunday - Thursday 6:30AM to 2:30PM (OFF Fridays and Saturdays)**

**BASE PAY Hourly Rate is $17.50. (Range up to $24.00+ an hour with tips).**

The lead barista has proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. The lead barista has responsibility for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for making a difference to our customers by educating them about our premium coffees and teas. Lead baristas are instrumental in building customer relationships and fostering a positive and friendly store environment. They also provide technical guidance to new team members and assist in the training program. The lead barista fulfills any other duties the store manager and/or the assistant manager assigns and represents Social House Cafe in a professional manner. All team members are expected to support the Guiding Principles and follow the House Rules.

**SPECIAL SKILLS**:
Must be skilled latte artist

**CERTIFICATIONS**
- NYC Department of Health issued Food Protection Certification.
- ServSafe Certification is acceptable. However, must be currently enrolled in the free course with NYC Dept. of Health Food Protection program and actively studying for the exam. Must show proof.
- No Certification acceptable. However, must also be currently enrolled in the free course with NYC Dept. of Health Food Protection program and actively studying for the exam. Must show proof.

**PRODUCT**

Educates our customers on the superior quality of Company products and services.

Weighs, grinds, packs coffee per customers’ orders according to Company guidelines.

Sells and serves baked goods and miscellaneous food items to customers.

Sells and serves products to customers in a courteous and friendly manner.

Makes and preps café foods according to company recipes.

Continues to learn and educate themselves on whole bean knowledge, coffee blends, tea products, bakery items, coffee brewing, and blended products.

Participates in all sales promotions effectively and efficiently.

Safely handles all hot and cold drinks during drink preparation.

Ensures that all customers are educated on our products and services.

Maintains the highest quality, consistent product standards.

Follows all Company drink recipes and procedures.

Passes certifications in a timely manner.

**SERVICE**

Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks and food items.

Make Latte Art designs.

Verbally receives and calls back customer orders in a friendly manner.

Reports all customer complaints to manager on duty.

Responds proactively to prevent customer service situations.

Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.

Uses POS System.

Answers telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.

Answers customer questions regarding coffee blends, food, and drink.

Weighs, grinds, and packs coffee per customers’ orders according to Company guidelines.

Sells and serves baked goods and miscellaneous food items to customers.

Prepares house made sandwiches, sauces, cold and hot drinks according to company recipes.

Maintains efficient, friendly service standards and demonstrates such standards when training other team members.

**ENVIRONMENT**:
Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.

Restocks shelves, when necessary.

Routinely cleans the bar area, dining area, floor, windows, and grinders, appliances, show cases, and takes out trash.

Assists in the distribution of weekly shipments and maintains a clean and organized storage room.

Reports potential safety hazards to the manager on duty.

Reports all employee accidents to the manager on duty.

Informs the manager on duty of any operational inconsistencies.

Follow and Fill out daily and weekly checklists.

**REQUIREMENT, QUALIFICATIONS & PHYSICAL DEMANDS**

Runs errands, when needed.

Works special events, as needed.

Works Coffee Trailer, as needed.

Maintains positive Company morale.

Must be able to work overtime, as needed.

Attend all required training.

Demonstrated ability to lead, communicate and train fellow team members in The Social House Cafe standards.

Experience in café food establishment.

Excellent verbal and written skills.

Basic math skills.

Well-organized and detail oriented.

Register and cash handling experience including counting and recording register till.

Minimum high school diploma or equivalent.

Regularly required to sta