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Janitorial Route Manager

3 months ago

Houston, United States J&E Associates Full time

Janitorial company seeking an experienced Route Manager.
- have a competitive desire to produce and succeed
- Have 3+ years of janitorial experience
- have a demonstrated record of leadership and be able to lead by example
- have a history of coaching, training and growing a strong team
- have a proven track record of meeting or exceeding goals and targets
- be able to effectively and efficiently resolve a wide range of customer issues
be able to multi-task with ease
- be able to work various hours, day or night

Bi-lingual is a plus

**Responsibilities**
- Inspect all customer accounts Monthly/Quarterly to insure that standards are being maintained.
- Follow policies and procedures regarding daily operations of janitorial contracts.
- Constantly work to sell Special Services work during quality inspections and during routine customer contacts. (Strip & Wax, Carpet Shampoos, Post Construction).
- Along with the Office Manager & Director of Customer Relations, assist in keeping the customer files in order. Ensure that all safety training, manuals, and OSHA standards are being met
- Set up account starts and provide assistance wherever needed to insure that accounts are started with proper J&E standards.
- Provide on-site training to new Associates and employees by completing the work schedule with on their first night, or in some cases, more than one night to insure a smooth start up.
- Provide ongoing training to Associates and employees through monthly meetings and trainings as needed. Development and maintain measurement spreadsheets to track and monitor complaints, and customer retention etc.
- Set up training classes that will continue to make our Associates the best in the commercial cleaning industry.
- Assist the Director of Customer Relations with the development of our Facility Service Institute
- Follow up and resolve any customer complaints. Response time to the complaint must be kept to a minimum (no more than one hour).
- Strive to be a team player and complete any other duties upon request.

If you are ready to join our growing team and want to help build it and be part of a great team we would like to hear from you. Please send your resume and a cover letter describing how your background is a good fit for this position for an immediate review of your qualifications.

Must be comfortable working a split shift including mornings and evenings.

**Job Type**: Part-time

Pay: $18.00 per hour

**Benefits**:

- Flexible schedule
- Life insurance
- Paid time off

Schedule:

- 4 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Split shift
- Weekends as needed

Work Location: In person