Technical Manager

4 months ago

Houston, United States En Route International Full time

Location: Houston, TX

Job Type: Fulltime, Permanent


We’re En Route.


We’re a welcoming bunch, with a down-to-earth outlook that helps build lasting relationships with customers and colleagues alike.

As global specialists in passenger solutions, supply chain services and sourcing for airlines and airline caterers, we operate globally as part of dnata, one of the world’s largest combined air services providers.

En Route’s expertise is one of the many reasons why we’ve enjoyed more than 20 years as a global food solutions partner, with offices in the UK, USA, Australia and UAE.


Are you ready to become part of our story?


Job purpose


As Technical Manager you will be working as a part of a wider technical team in ensuring all aspects of our Northern American compliance is adhered to and managed. This will include approval and management of our supply base, ensuring specifications are up to date and accurate, non-conformances are investigated, that all crisis management plans are kept up to date and tested regularly and of course working as a key member of the food safety team to drive and improve the quality management system across the region. You will report into the Head of Technical and be working closely with procurement, NPD and operations/sales co-ordinators across all global offices.


Key responsibilities

  • To be the Technical lead in developing and leading the Quality Management System (QMS) in Northern America.
  • To be the Technical Lead for all factory trials and first productions of new product launches.
  • To support the wider Technical Team with daily activities as required
  • To manage all technical aspects of the supplier approval and risk assessment programme, working closely with both internal and external stakeholders to ensure that all gate posts are met.
  • Auditing suppliers to ensure supplier processes meet En Route’s quality and food safety requirements, ensuring valid documentation and certification is available and reviewed for each approved supplier.
  • Lead the compilation and timely publishing of product technical specifications for all Northern American projects whilst ensuring verification and sign-off. Ensure that the technical specification portal is kept up to date for customers to access.
  • Technical lead / SME for all Northern American projects.
  • Lead investigations and reporting of non-conformances, ensuring a responsive, timely and pro-active investigation, with detailed reports, and adequate corrective and preventative actions.
  • Work with NPD to manage the surveillance programme to ensure routine checks are taking place and recorded, based on product, supplier, and customer risk ratings and following up with any corrective actions required.
  • Generation of quality attribute sheets for all ER branded product and high profile/high volume lines in collaboration with suppliers.
  • Provide trend analysis on complaints and supplier performance to the wider team.
  • Key member of the food safety team.
  • Travel within Northern America and internationally, visiting sites and auditing where necessary.
  • Labelling requirements: keep up to date with labelling legislation and ensure all inner and outer packaging bears the correct label complying with all necessary legislation. Complete artwork reference documentation in line with local legislation. Approve and sign-off final artworks.
  • To undertake any other duties, which may from time to time be assigned. This job description is not intended to be either prescriptive or exhaustive, but it is issued as a general framework at the time of writing.


Person Specification


Qualifications and training

  • A degree in food science/technology or a related science.
  • Audit lead qualification desirable.


Experience

  • Previous experience of working in the travel sector in a supervisory quality/technical role of a food manufacturer or flight caterer.


Knowledge and skills

  • Good understanding of GFSI standards, HACCP/TACCP/VACCP, food safety and labelling legislation.
  • Proficient IT and report writing skills


Personal Qualities

  • Self-starter with ability to use own initiative. The experience and maturity to work within a fast-paced team and ability to prioritise effectively

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