Phone Operator

2 weeks ago

Valparaiso, United States HealthLinc Full time

As a Scheduler, you will use a multi-line phone system and our scheduling software to greet and register patients, schedule their appointments, assist them with any questions, and direct their calls as necessary. This position will work closely with the call center staff and will report to the Call Center Manager.

**JOB RESPONSIBILITIES**:

- Registers or verifies patient information for every phone call, schedules patient appointments according to provider scheduling templates, and instructs patients accordingly in preparation of their appointment.
- Provides information to patients regarding scheduling, insurance coverage and other information as authorized by the Call Center Lead/Call Center Manager.
- Sends tasks to providers and other staff as necessary.
- Consults with Call Center Lead/Call Center Manager for scheduling conflicts.
- Calls to patients to remind them of and confirm their appointments.
- Will fill-in as an Operator if the Operator line is full.
- All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
- Performs other duties as assigned.

**Level 2 (in addition to above)**
- Performs no show appointments and submits proper timely notification to the Site Operations Director of such.
- Makes Gap in Care calls and schedules patients accordingly.
- Upon receiving a certification in Crisis Management, will respond to crisis calls as backup.

**Level 3 (in addition to above)**
- Coordinates the rescheduling of providers appointments as needed.
- May receive payments for medical and dental charges for patients over the phone.
- Serves as a point of contact for MCE requirements for other staff.

**REQUIRED QUALIFICATIONS**:
**Education/Training***
- High School diploma or equivalent
- Associates degree (not required but highly preferred)

**Experience***
- At least one year of customer service experience
- At least one year of experience in a call center setting (not required but highly preferred)

**Skills/Job Requirement***
- Strong customer service skills
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Proven ability to work well in a team environment
- Ability to remain flexible and adaptable
- Bilingual in Spanish preferred
- Ability to follow HealthLinc policies and procedures

**Technology Skills**
- Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
- Basic software skills (Microsoft Office, EHR, online sources, etc.)

**REQUIRED TRAINING**:

- All assigned Relias training

  • Parts Sales Specialist

    4 weeks ago

    Valparaiso, United States Rigg's Outdoor Power Equipment Full time

    _The Parts Counter Salesperson’s primary responsibility is to effectively and efficiently sell parts and engage in the general operations associated with our parts business._ Additional duties include maintaining a professional retail sales environment, promote customer satisfaction, and contribute to the team’s overall success. Specifically, the Parts...

  • Parts Sales Specialist

    1 month ago

    Valparaiso, United States Rigg's Outdoor Power Equipment Full time

    Job DescriptionJob DescriptionThe Parts Counter Salesperson’s primary responsibility is to effectively and efficiently sell parts and engage in the general operations associated with our parts business.  Additional duties include maintaining a professional retail sales environment, promote customer satisfaction, and contribute to the team’s overall...

  • Parts Sales Specialist

    3 weeks ago

    Valparaiso, United States Rigg's Outdoor Power Equipment Full time

    Job DescriptionJob DescriptionThe Parts Counter Salespersons primary responsibility is to effectively and efficiently sell parts and engage in the general operations associated with our parts business. Additional duties include maintaining a professional retail sales environment, promote customer satisfaction, and contribute to the teams overall...

  • Parts Sales Specialist

    1 month ago

    Valparaiso, United States Rigg's Outdoor Power Equipment Full time

    Job DescriptionJob DescriptionThe Parts Counter Salespersons primary responsibility is to effectively and efficiently sell parts and engage in the general operations associated with our parts business. Additional duties include maintaining a professional retail sales environment, promote customer satisfaction, and contribute to the teams overall...

  • Retail Sales Representative

    1 day ago

    Valparaiso, United States TCC Wireless Full time

    Retail Sales Representative JOB DESCRIPTIONPart-Time Retail Sales RepresentativeT-Mobile Premium Retailer - TCC WirelessMake up to $20+/hour all in!Base pay and commission! The Retail Sales Representative enjoys a fast-paced and high energy environment. As a Retail Sales Representative you are the connection between the customer and the T-Mobile brand. You...

  • Part Time Delivery Driver

    3 weeks ago

    Valparaiso, United States Hungry Howie's Pizza Full time

    We are looking for part-time and full-time pizza delivery drivers. Responsibilities include but are not limited to. - Completing deliveries in a timely manner - Providing quality customer service - Taking orders over the phone - General assistance for in-store responsibilities Job requirements include. - Weekend availability - Able to work opening and/or...

  • Behavioral Health Consultant

    4 weeks ago

    Valparaiso, United States HealthLinc Full time

    As a Behavioral Health Consultant, you will advocate and help assigned patients gain access to resources while confronting their medical and behavioral issues, provide patients with recommendations and behavioral interventions. In this role you will be a part of the Integrated Medical Team and you will report to the Chief Behavioral Health and Addictions...

  • Staff Pharmacist

    1 week ago

    Valparaiso, United States In Touch Pharmaceuticals Full time

    Job Description Staff pharmacy managers are responsible for overseeing the data entry, data review, and dispensing processes that occur during the midnight shift within the pharmacy. They ensure that all relevant information is being entered into the system correctly and on time, which helps to ensure accuracy and efficiency. They collaborate and communicate...

  • Non-emergency Medical Transportation Driver

    3 weeks ago

    Valparaiso, United States SAFE SAIL LLC Full time

    Job Title: Non-emergency Medical Transportation Driver( ON-CALL DRIVER) Department: Operations Reporting to: Transportation Manager Classification: INDEPENDENT CONTRACT POSITION(LIKE UBER/LYFT) Compensation: $500 TO $800 / WEEK - Effective Date: TBD Probation Period: 30 Day Orientation SUMMARY Provide the transportation of patients/clients to and from...

  • Business Risk Advisor

    3 weeks ago

    Valparaiso, Indiana, United States General Insurance Services Full time

    Job Title: Business Risk AdvisorCompany: We are looking for a savvy Business Risk Advisor to join our team and help us meet our sales goals while building strong relationships with clients.Purpose: The Business Risk Advisor identifies and engages with potential clients, establishing connections professionally to effectively achieve sales...

  • Staff Pharmacist

    1 month ago

    Valparaiso, United States In Touch Pharmaceuticals Full time

    Job DescriptionStaff pharmacy managers are responsible for overseeing the data entry, data review, and dispensing processes that occur during the midnight shift within the pharmacy. They ensure that all relevant information is being entered into the system correctly and on time, which helps to ensure accuracy and efficiency. They collaborate and communicate...

  • Staff Pharmacist

    2 weeks ago

    Valparaiso, United States In Touch Pharmaceuticals Full time

    Job DescriptionStaff pharmacy managers are responsible for overseeing the data entry, data review, and dispensing processes that occur during the midnight shift within the pharmacy. They ensure that all relevant information is being entered into the system correctly and on time, which helps to ensure accuracy and efficiency. They collaborate and communicate...

  • Part-Time Specialist II, Admissions

    1 week ago

    Valparaiso, Indiana, United States Lonestar State College Full time

    Commitment to MissionThis job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural BeliefsOne...

  • Part-Time Student Assistant, College Work Study-Federal

    1 week ago

    Valparaiso, Indiana, United States Lonestar State College Full time

    Commitment to MissionThis job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural BeliefsOne...

  • Front Desk Agent

    3 weeks ago

    Valparaiso, United States Hampton Inn & Suites Valparaiso Full time

    : Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner. PRIMARY RESPONSIBILITES: - Counts and verifies bills and coins in drawer. - Checks in guests, establishes...

  • To Go

    3 weeks ago

    Valparaiso, Indiana, United States Chili's Grill & Bar Full time

    To Go - Valparaiso Chili's 250 Silhavy Road Valparaiso, IN Role Overview Our To-Go Specialists are responsible for providing fast service and great hospitality for our To-Go Guests. If you take pride in great team work and love making people feel special, then we want to hear from youFast hiring process Flexible part-time or full-time schedule Growth...

  • Call Center Representative

    2 weeks ago

    Valparaiso, United States Currie Motors Ford of Valpo Full time

    We are looking for a Call Center Representative in both our Sales and Service Departments at Currie Motors Ford of Valpo. This is a full-time position 40 hour a week position with full benefits including: - Health, dental, and vision benefits - Career training & development - 401K - Monthly bonuses **ABOUT CURRIE MOTORS FORD OF VALPO** Ford of Valpo is a...

  • Sales & Customer Service Associate

    3 weeks ago

    Valparaiso, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Valparaiso, IN (Porter's Vale Blvd) Do you have a passion for helping others? At the Massage Envy Valparaiso franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member...

  • Fiber I&r Field Technician

    1 week ago

    Valparaiso, United States CS Contract Solutions Full time

    **_URGENT NEED_** **_ Qualified techs can make on average between $104k - 208k/year_** **_ _**We offer health, vision, and dental insurance, PTO, and 401k. The Fiber I&R Technician position is in Fort Wayne, Indiana, and is full-time. The primary function is to install fiber optic internet services, providing world class quality, and product education for...

  • Assistant Director of Admission

    2 weeks ago

    Valparaiso, United States Valparaiso University Full time

    Assistant Director of Admission - Access College/HSI Administrative/Professional Valparaiso, IN • ID:1052-674• Full-Time/Regular The Assistant Director’s primary responsibility is to counsel and assist prospective students and families through the college search and enrollment process to Valparaiso University’s Access College for Success. The...